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Title

Business Systems Analyst I 

Description

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together.

Nature and Scope

Applies knowledge of company policies and standard practices to identify and resolve problems. Analyzes issues and uses judgment to make decisions. Escalates non-standard problems or issues. Responds to telephone calls, email and personnel requests for technical support. Written communications are coherent and accurate (e.g., correctly states issues and actions). Communicates frequently with the customer about the status of activities. Documents, tracks and monitors the problem and tasks to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Values others' input and expertise and is willing to learn from others. Works under immediate supervision.

Specific Accountabilities

 

  • Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.

  • Meet or exceed established service goals

  • Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors..

  • Ability to effectively communicate, both written and orally, and work with other team members (from business sectors and applications development) to develop system requirements.
  • Ability to gather and convey information to other senior level business systems analysts and business clients.
  • Respond to requests for user assistance.
  • Investigates and resolves computer software and hardware problems.
  • Breaks down a problem into smaller parts. Makes multiple causal links: Several potential causes or events, several consequences of actions, or multiple-part chains of events (A leads to B leads to C leads to D). Analyzes relationships among several parts of a problem or situation. Anticipates obstacles and thinks ahead about next steps.
  • First point of contact for core processor issues.
  • Ability to query and analyze data and produce ad-hoc and production reports.
  • Identifies opportunities or problems and acts quickly and decisively to respond to the situation. Takes the lead in gathering necessary data to improve unit performance or solve customer problems.
  • Applies new technical approaches to best resolve customer problems. Keeps current with new approaches (e.g., via classes, reading, working with experts).
  • Execute system administration duties as assigned including security fulfillment, parameter changes, configurations, form changes, user setup, etc. Perform daily IT operational duties as required.
  • Assist IT Department staff with various IT projects and act as 2nd level support for the IT Help Desk when needed.
  • Document problems and resolutions for future reference as well as documentation of systems procedures.
  • Perform hardware and software installations as required.

 

 
Position Requirements

Knowledge, Skills and Abilities

 

  • Must be able to lift 50 lbs.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Technical writing and documentation skills.
  • Ability to follow standard practice and procedures in analyzing situations to determine the appropriate response.
  • General troubleshooting skills.
  • Excellent interpersonal skills.
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Ability to provide technical support over the phone; good phone skills, professional demeanor.
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Ability to work on multiple projects or issues in parallel and prioritize tasks accordingly so as to complete assigned tasks and projects by determined due dates.
  • Ability to handle constantly changing flow of traffic. Exercise patience and professionalism during stressful situations.
  • Ability to work responsibly with or without direct supervision.
  • Working knowledge of common operating systems and software applications.

Education and Experience

 

  • 2+ years computer support or related experience.

  • Bachelors degree or equivalent work experience.

 
Full-Time/Part-Time Full-Time  
Close Date  
Exempt/Non-Exempt Exempt  
Location Allegacy Federal Credit Union - Headquarters  
About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Pay Grade

This position is currently accepting applications.

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