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Title

Healthcare Interpreter Inpatient  

About the Organization Thank you for your interest in exploring the professionally rewarding and personally fulfilling benefits with Tuba City Regional Health Care Corp. We look forward to continuing our discussion about the opportunity and purpose health professionals experience as valued members of TCRHCC team.

A TCRHCC career offers a chance to live and work within or near Native communities, providing clinicians/nurses/administrators with a unique opportunity to learn the heritage of the tribes we serve, discover traditions that have been carried down for generations and gain cultural insight into the beliefs and values of a deserving and appreciative patient population.
 
Description

POSITION SUMMARY

This position provides competent clinical interpreting skills, effective communication, and active participation with the healthcare team during admission, examination, consultation, treatment plan(s), and/or procedure(s). These duties include but are not limited to provision of quality support to health providers through competent medical interpreting between clinical staff, providers, and nursing and Navajo speaking patients with limited English proficiency. The incumbent is required to tactfully clarify information, correct misunderstandings or respond to the patient’s discomfort. The duties of the interpreter support the patient’s right to equal access to health care and to serve as an advocate for the patient and the health care provider. Schedule is a rotational shift to support patient needs.

ESSENTIAL FUNCTIONS:

  1. Enables direct communication between the provider and patient by interpreting each expressed concept thoroughly and accurately into the Navajo language. Attempts to remain in the background and tactfully interjects into the conversation to clarify information, correct misunderstandings or respond to a patient’s discomfort.
  2. Actively advocates for both the patient and the healthcare provider by translating information as the reason for a medical visit, past medical history, and family medical history, as well as explaining medical and surgical procedures, medical care instructions, drug information and scheduled follow-up appointments.
  3. Maintains patient confidentiality at all times and avoids cultural misunderstandings between a professional and the patient.
  4. Assists providers by developing a better understanding of a patient’s cultural background and how it may influence essential healthcare decisions.
  5. Proactively learns new medical specialties and terminology, diagnostic tests, medications, and treatments used in a particular area of medicine. Examples include cardiology, oncology, and psychiatry.
  6. Proactively works improve strong interpersonal and self-management skills in order to facilitate communication while remaining impartial and objective.
  7. Proactively learns video remote interpreting (VRI) with remote video hookups through webcam-and microphone-equipped laptops to provide interpreter services.
  8. Assists in providing basic introductory Navajo language classes for staff and assists in developing training and patient educational material. Training may be conducted via face-to-face, audio and/or video recording and held at satellite locations.
  9. Prepares and submits required reports (i.e. data collection, evaluation, etc.) to immediate supervisor, including reporting of complaints and/or cases that may require special attention and/or follow up.
  10. Attends all required training as required by TCRHCC.
  11. Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
  12. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
  13. Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
  14. Performs all other duties as assigned.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical:

The work requires a highly energetic individual who can walk to different clinical areas to provide direct patient support. The work may require the ability to carry items such as books and documents. The Incumbent must be able to daily sit, stand, walk, bend, twist, maintain balance, and reach continually. Must be able to occasionally or monthly drive, kneel, and crouch. Must be able to lift daily up to 10 lbs and occasionally (monthly) lift to 34 lbs. Must have the ability to push and pull up to 24 lbs continually(daily). Incumbent must have the ability to daily (continually) use far vision, near vision, color vision, depth perception, seeing fine details, hear normal speech, hear overhead pages on a loudspeaker, and utilize a telephone. Incumbent must have ability with use of hand manipulation for simple grasping, firm grasping, fine manipulation and use of keyboards continually(daily). Incumbent of this position may have environmental exposure frequently to Infectious Disease, and loud noises. May occasionally be exposed to chemical agents, dust, fumes, gases, extremes in temperature or humidity, and hazardous or moving equipment.

Mental:

The clinic and hospital environment can be busy, chaotic, and stressful. The incumbent must be able to focus and maintain a high productivity level while immediately responding to verbal, telephone, and video conferencing requests. Must be able to endure intense situations and handle pressure that comes with health care related situations. Incumbent must have the ability to concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patience, adapt to shift work, and work in areas that are close and crowded continually(daily). Incumbent must have the ability to cope with high level of stress, make decisions under high pressure, and cope with anger/fear/hostility of others in a calm way frequently (weekly).

 
Position Requirements

NECESSARY QUALIFICATIONS

Education:

High school diploma or GED

Certification:

  • Must obtain TCRHCC Navajo Health Care Interpreter certification within six (6) months of hire date
  • Must maintain a current valid certification of the following throughout employment, if none, must obtain within ninety (90) days of hire date:
    • Basic Life Support (BLS) from the American Heart Association

Experience:

Must be fluent and highly proficient in speaking the Navajo language and demonstrate experience in interpreting highly complex English medical terminology, anatomy, and physiology into Navajo

Other Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:

  • Positive working relationships with others and superior customer service
  • Strong public speaking skills
  • Possession of high ethical standards and no history of complaints
  • Reliable and dependable; reports to work as scheduled without excessive absences
  • Demonstrates awareness of ethical and cultural issues; and ability to engage patients
  • Ability to serve as cultural broker, if necessary, between patient and provider, and if culturally based beliefs are affecting the perception and presentation of illness and articulating these cultural differences or practices to providers
  • Comprehension of medical terminology and concepts in English and Navajo to be used for interpreting; additional specialized training may be required relating to the concepts, terminology, and psychosocial issues around a specific area; for example, rape counseling, elder abuse assessment, psychiatric encounters, and bereavement interventions
  • Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
  • Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
  • Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
  • Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC
 
Close Date  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Tuba City Regional Health Care Corporation  
Navajo/Indian Preference Applicants who are enrolled members of the Navajo Nation, Hopi Tribe or San Juan Southern Paiute Tribes and who meet the necessary qualifications for this position will be given preference in hiring and employment for this position.  
Open Date 4/1/2022  

This position is currently accepting applications.

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