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Title

Certified Application Counselor 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Customer Service  
Description

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org.

Work Life Balance – NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays.

HealthWorks is a mandatory COVID-19 and flu vaccine organization

Description of CAC Duties (Primary):

  • Completes all initial and ongoing trainings and agency workshops required and specific to this position including completion of annual CAC recertification process.
  • Instructs client as to availability of culturally and linguistically appropriate resources to assist with education and other services provided, and arranges for such resources
  • Instructs clients with disabilities regarding availability of resources and arranges for external resources when required
  • Working with external resources, gains knowledge and maintains knowledge about eligibility and enrollment processes of public programs such as Medicaid, FAMIS, and Medicare
  • Provides education to the patient and other individuals regarding the Health Exchange Marketplace, and other programs for which the individual may be eligible, such as Medicaid and Medicare, as trained to do by completion of above referenced training and other trainings
  • Secures appropriate releases of information in order to help patients with completion of application and enrollment materials
  • Assists with helping the client to complete applications for all programs for which the client may be eligible, including qualified health plans within the Marketplace, Medicaid, FAMIS, Medicare
  • Explores all possible sources of income and resources and secures required verifying documents as needed
  • Completes all required documentation and entry of information in the electronic health record system
  • Completes all required internal and external reports as required and submits on a timely basis after supervisor approval
  • Maintains program policy manuals and incorporating changes when received
  • Researches, interprets and applies program policy and procedures after approval by supervisor
  • Responsible for planning and implementing community outreach activities associated with ACA.
  • Provides training and guidance to other staff about the ACA and take initiative to develop processes to ensure we are maximizing our resources towards enrollment if pts into insurance benefits
  • Attends and participates in Department and Agency meetings by sharing knowledge, experiences, and information regarding team members, clients, work practices, etc.
  • Responsible for working with Communications Manager to design, revise patient education materials regarding ACA and Medicaid.

Description of Duties with Administrative Team (Secondary)

  • Covers the Registration Assistance Coordinators as needed.
  • Assists the administrative teams with insurance prior authorization processes; particularly for internal specialty services.
  • Assists the Site Managers with monthly reports, insurance attribution lists and making outbound calls to patients.
  • Participates in various projects to advance the development of the department and support ad hoc needs as assigned by supervisor.
  • Performs other duties as assigned
 
Position Requirements

Qualifications/Requirements:

  • Associate Degree or equivalent education and/or work experience required;
  • Excellent computer skills required with knowledge of programs such as Excel;
  • Excellent customer service and communications skills, ability to work independently and a positive history of work attendance required;
  • Access to reliable transportation required;
  • Must enjoy working with people and problem solving to ensure high degree of satisfaction with the delivery of services;
  • Written and verbal English/Spanish fluency required;
  • Recent work experience in a health care setting, knowledge of human services, community resources and community outreach preferred.

Knowledge, Skills, and Abilities:

Excellent organizational and analytical skills. Demonstrates strong customer service skills; ability to prioritize and execute a variety of tasks simultaneously; self motivated; ability to maintain cooperative relationships with patients, families, providers, staff and other customers/vendors. Ability to be flexible and highly reliable. All staff are expected to function within a collaborative practice model, supporting the efforts of the other employees. Will be expected to successfully complete the training to become a Certified Application Counselor.

 
Full-Time/Part-Time Full-Time  
Close Date  
Open Date 3/31/2022  
Location LCHC Herndon  

This position is currently not accepting applications.

To search for an open position, please go to http://LOUDOUNCOMMUNITYHEALTHCENTER.appone.com



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