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Director of Crisis Services- Mercer. 

About the Organization Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, rewarding career, competitive salaries, and comprehensive benefit programs. Some of our benefits include: generous paid holidays, vacation, and sick time; Employee Assistance Program, excellent health & pension plans; Public Student Loan Forgiveness program; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affirmative Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance.

To learn more about the agency, please visit our website at: For frequently asked questions, please click here:  
Req Number ADM-22-00003  
Location BHS - EISS (Hamilton, NJ)  
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Category Administration  

JOB SUMMARY: Under the supervision and direction of Nurse Executive is responsible for managing the clinical and administrative operations of the crisis programs in Mercer County, ensuring that they operate within State and County contract standards, within N.J.A.C 10:37 regulations, and that clinical, quality, and financial goals for the program are met or exceeded.


  1. Provides direct clinical and administrative supervision to the staff to provide support and guidance to manage the daily operations of the program.
  2. Responsible for managing and approving the timesheets in Nova-Time for the Crisis Services staff.
  3. In conjunction with the Lead Clinician in each Crisis Services Program, ensures that all clinical services are delivered with good clinical practice, are appropriately and timely documented, and meet all the standards to endure proper billing.
  4. Ensures that that all Management Functions for the Crisis Services program are completed as defined Catholic Charities policies and procedures.
  5. Acts as a liaison to other service providers both within and external to Catholic Charities as needed to coordinate care for the Crisis Services Consumers.
  6. Recruits and hires staff in the Crisis Services Programs and ensures that the hired staff meets the criteria for the specific position as defined in N.J.A.C. 10:37E-2.60.
  7. Ensures that the Crisis Services Staff are thoroughly trained in the responsibilities of their job and have the resources to complete their job functions.
  8. Completes probationary and annual performance evaluations for the Crisis Services Staff in accordance with Catholic Charities Human Resources Policy HR 10 - Policy on Evaluations and Competency Assessment.
  9. Appropriately facilitates any staff disciplinary action of the Crisis Services Staff, ensuring that the process adheres to Catholic Charities Employee Handbook of Personnel Policies and Procedures 5.10.
  10. Develops an annual Quality Improvement Plan (Logic Model) in conjunction with the Director of Compliance and works with the Crisis Services Staff to implement and manage the plan.
  11. Establish and coordinate relationships with colleges or universities for internship collaborations and coordinates with the appropriate Catholic Charities staff who oversee intern placements.
  12. Works with the Revenue Cycle department in conjunction with the Service Area Director and Associate Service Area Director to develop, implement, and ongoingly manage budgets for the Crisis Services Programs.
  13. Monitors service billing and ensures that any billing suspense is resolved within 30 days.
  14. Works with the Revenue Cycle department in conjunction with the Service Area Director and Associate Service Area Director to develop Key Performance Indicators for the Crisis Services Programs. Works with the Crisis Services Staff to monitor the achievement of the Key Performance Indicators and ensure that they are met or exceeded.
  15. Perform other duties as may be deemed necessary by the Service Area Director.
Position Requirements

SUPERVISORY REQUIREMENTS:  Provides supervision to the Crisis Services Staff

MINIMUM QUALIFICATIONS:  any of the following:

A master's degree in a human service field and five years of experience in mental health services, with two years of supervisory experience.

LICENSES/CERTIFICATIONS NEEDED:  Must have an independent clinical license such as LCSW, LPC, or equivalent.  Valid driver’s license is required.


Completion of essential learning online training as deemed appropriate by Catholic Charities.



Exempt/Non-Exempt Exempt  
Weekly Work Hours 40  
Proposed Salary up to $90,000/ year  
Schedule Monday-Friday 8am-4pm or as needed for program needs 

This position is currently not accepting applications.

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