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Senior User Experience Designer 

Number of Openings 1  

About You:  A proven expert in translating user, product, technical, and business needs to intuitive experiences that solve real  problems.     

About PFL:  Our mantra at PFL is to: Help our customers be more successful. It’s a part of our core, deep in our DNA. In the beginning, that meant state-of-the-art manufacturing and custom print solutions to fit each customer’s unique need. As we grow, making our customers successful means developing technology solutions that change the way they connect with prospects and drive results. Combined, our custom print solutions and SaaS offerings are carving out new categories in marketing automation and sales enablement to help those we serve achieve their business goals. PFL employs 300+ employees in manufacturing, sales, marketing, and software development, and has been creating a great place to work in a great place to live for 18 years.

Qualifications:  ”Full stack designer” experienced in the entire design process from strategy and research to final UI. Expert in the user-centered design process to include research, testing and iteration. Able to identify simple solutions to complex problems that balance design principles and technical feasibility. Scrappy, candid, confident, and willing to question the status quo.
What you will do for us:

  • Be energized by a nascent and evolving team and organization - There is an appetite for change and opportunity for direct impact and growth.
  • Lead the entire design process, from initial concept definition and wireframes to prototyping, and final production UI design.
  • Understand our users’ intents, goals, behaviors, motivations, and needs, consistently advocate on their behalf, and spread this knowledge throughout the organization.
  • Create wireframes, mockups, prototypes, and user journeys that improve the usability of the product and solve complex problems for our customers.
  • Use exceptional problem-solving skills to understand internal and external needs, break down the problems, and draft solutions.
  • Collaborate cross-functionally with product, engineering, SMEs, and leadership to arrive at the right solution informed by user research, design testing, and analytics.
  • Lead user research with empathy to identify an intuitive experience for business problems in our target market.
  • Advocate for the customer experience and be able to articulate the reasoning for design decisions while also being flexible and able to iterate on ideas based on feedback from stakeholders.
  • Become a subject matter expert in both the product and industry.
  • Have fun and be passionate every day. Our team is close-knit and we are excited for you to be a part of it!

Your Skills:

  • 5+ years of relevant work experience designing SaaS B2B products.
  • A deep understanding of human-centered research and design best practices and tactical methods with the ability to choose the right path given the circumstances.
  • A commitment to and empathy for the user which informs your design decisions.
  • Strong problem solving and analytical ability and experience solving complex problems.
  • World-class communication skills to advocate for your user, gather buy-in for your strategy, and communicate on a technical level with engineers.
  • The ability to think through information architecture, process flows, and interfaces.
  • A mastery of UX tools, frameworks, and visual design fundamentals.
  • Experience with Agile software development teams.
  • Extra credit: Experience with ecommerce and/or data visualization design.


The rest of the stuff:  Compensation $125k-155k+ DOE. Full-time position with complete benefit package including health, 401K, disability, PTO, bereavement, paid parental leave, etc.

Click Apply Now below. Please include a link to your portfolio when applying.  

PFL is committed to fostering a workplace that embraces and honors all people.

Please note:  PFL requires all applicants be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description.

Remote work not offered in CA, IL, or MA 

Category Information Technology  
Full-Time/Part-Time Full-Time  
EOE Statement PFL is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, sex, pregnancy (including childbirth, lactation, and related medical conditions), gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, military and veteran status, political affiliation, genetic information, or any other factor protected by law. PFL complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.  

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