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Title

Customer Service Manufacturing Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Job Summary

APG - Specialty Valve and Machined Products (formerly Mercury Manufacturing) is looking for experienced Customer Service Manufacturing Representative to join our team! The Customer Service Manufacturing Representative is responsible for ensuring customer satisfaction and provide professional customer support.

Primary responsibilities include:

  • Delivering a comprehensive service to enquiring customers
  • Liaison between our customers and the manufacturing floor
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Product knowledge and/or ability to quickly acquire product information to answer customer questions
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results
  • Supports Key Account Manager
  • Assist in shipping & receiving as needed
  • Other tasks as assigned

     

 
Position Requirements

Education / Skills

  • High school diploma or equivalent G.E.D
  • College degree preferred
  • Manufacturing experience a plus
  • Excel, Word, & Powerpoint experience required
  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • Efficiency and organizational skills
  • Administrative skills
  • Computer literacy, in order to type up reports, results and details of customer interaction

APG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

 
Full-Time/Part-Time Full-Time  
Position Customer Service Manufacturing Representative  
Division Specialty Valve and Machined Products  
Location Specialty Valve and Machined Products  

This position is currently accepting applications.

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