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Business Systems Analyst II 


Role Accountability


At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together.


Nature and Scope


Applies knowledge of company policies and standard practices to identify and resolve problems. Analyzes issues and uses judgment to make decisions. Escalates non-standard problems or issues when required. Responds to requests for more complex technical support. Written communications are coherent and accurate. Documents the problem, issue, or road block to ensure a timely resolution. Work is typically project oriented, related to systems administration and operations, or involves data analysis and reporting. Actual tasks may be defined by employee and receives only general instructions on new work. Uses good judgment, creativity, and technical knowledge to obtain and recommend solutions. Values others' input and expertise and is willing to learn from others. Assists the team in accomplishing its goals beyond his/her assigned work. Works under less supervision.


Specific Accountabilities


  • Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
  • Meet or exceed established service goals
  • Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
  • Work with team members from other lines of business to develop system requirements.
  • Ability to apply general organizational knowledge of the business and system processes in problem analysis.
  • Ability to gather and convey information to other senior level business systems analysts and business clients
  • Uses analytical techniques to disaggregate complex problems into their component parts. Analyzes relationships among the several parts of a problem or situation to identify several solutions and weighs the value of each. Anticipates obstacles and thinks ahead about next steps.
  • Point of contact for core processor issues.
  • Takes the lead in gathering necessary data to improve unit performance or solve customer problems.
  • Execute system administration duties as assigned including security fulfillment, parameter changes, configurations, form changes, user setup, etc. Perform daily IT operational duties as required.
  • Assist Technology Department staff with technology projects and serve as 2nd level support for the IT Help Desk when needed.
  • Ability to coach and mentor more junior business systems analysts or staff.
Position Requirements

Knowledge, Skills and Abilities


  • Excellent communication skills.
  • Excellent customer service skills.
  • Technical writing and documentation skills.
  • Ability to follow standard practice and procedures in analyzing situations to determine the appropriate response.
  • Good troubleshooting skills.
  • Excellent interpersonal skills.
  • Ability to work on multiple projects or issues in parallel and prioritize tasks accordingly so as to
  • Ability to work responsibly with or without direct supervision.
  • Working knowledge of common operating systems and software applications.

Education and Experience


  • 4+ years related experience.

  • Bachelor’s degree or equivalent work experience.

Full-Time/Part-Time Full-Time  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Location Allegacy Federal Credit Union - Headquarters  
About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Pay Grade

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