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Technical Support Specialist 

About the Organization SafeStreets is ADT's Top Authorized Provider in the US. Throughout our longstanding partnership with ADT, the largest security provider in the industry, SafeStreets has installed over a million security systems nationwide. And we're not done yet!

Our longevity and success are attributed to attracting and hiring quality talent and helping them develop a long-term career with the organization. We stand apart from the rest and exceed the norm because we cultivate meaningful relationships with our clients and employees. We are dedicated to training our team members and developing their full potential for a successful career.

If you are self- motivated, have an entrepreneurial personality, are looking for a rewarding career with a stable and growing company, apply today to become a member of the SafeStreets Family!


The Company

Safe Streets USA is an engaging, fun, and challenging workplace. We are the only ADT Authorized Provider for home security. The IT department has a great team dynamic. Team members are always in communication and more than willing to help each other! The job presents unique challenges in the systems and software the company utilizes. Team members are given the freedom and encouragement to be self-driven, but still have the support structure to grow and succeed. Each challenge overcome is celebrated both on a personal level and a team level, encouraging everyone to strive to be their best.

Job Description

The Technical Support Specialist position will assist and resolve tickets in a timely manner while being able to interact with requesters through voice, email, or chat. This will require being able to diagnose and repair faults, network issues, installing and configuring software and hardware.

Position Requirements

Responsibilities and Duties

  • Update tickets to ensure proper time tracking, documentation and closure.
  • Walk SafeStreets USA employees through problem solving process, follow up with feedback and see problems through to resolution.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, computers, and telecommunications equipment.
  • Supporting employees both in office and remote locations.
  • Act as the initial point of contact for all computer and system related concerns from employees
  • Document, track, and monitor problems using applicable systems and tools.
  • Able to travel to other office locations as needed.
  • Rotating on-call schedule participation required.

Qualifications and Skills

  • High school diploma or equivalent.
  • 2-4 years in an IT support role.
  • Must be able to lift 50 lbs.
  • Proven experience of configuring, deploying, maintaining, troubleshooting and supporting computer workstations, laptops, printers, mobile devices, phones, computer and telecommunications equipment.
  • Experience with repair and troubleshooting of hardware and software for PCs, laptops, printers and scanners.

Job Type: Full-time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Location UT - Lehi  
Category Information Technology  
Full-Time/Part-Time -unspecified-  
Shift -not applicable-  
About The Organization  
Hiring Manager  
Position Technical Support Specialist  
Close Date  
Number of Openings 1  
Hiring Manager(s)  
Open Date 3/17/2022  
EmpID None Specified 

supervisorUID None Specified 

This position is currently not accepting applications.

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