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Title

System Support Specialist 

Description

**EXCELLENT BENEFIT & COMPENSATION PACKAGE!!**

JOB SUMMARY

Under the direct supervision of the Systems Support Manager, responsible for the support of all information system resources including but not limited to computers, networks, telephones, cell phones, and peripherals. Support the implementation of information systems and telecommunication technologies. Tasks include end user support, license tracking, documentation, PC maintenance and repair, upgrades and configurations.

 
Position System Support Specialist  
Position Requirements

EDUCATION, EXPERIENCE & TRAINING

  • Associates degree in related field with one or two years of full time computer experience supporting Microsoft Windows and Microsoft Office products on desktop/laptop PCs or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.
  • Microsoft Certification is a plus! 

 

KNOWLEDGE, SKILLS & ABILITIES

  • Ability and desire to provide excellent customer service to internal and external customers.
  • Working knowledge of Microsoft Windows and Microsoft Office products.
  • Experience troubleshooting hardware, software and printer related issues.
  • Experience replacing hardware on both desktop and laptop PCs.
  • Experience installing software, patches, and updates on desktops and laptops.
  • Experience troubleshooting basic network issues.
  • Strong communication, interpersonal, and analytical skills.
  • Ability to work responsibly with minimal supervision.
  • Working knowledge of iOS and Windows Server a plus.

 

DUTIES AND RESPONSIBILITIES

Essential Functions:

  • Assist staff with the installation, configuration, upgrade, and ongoing usability of desktop computers, peripheral equipment and software.
  • Work with vendor support contacts to resolve technical problems with end user hardware and software.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.
  • Entry, update and follow up in IT support request/management system.
  • Administer hardware images & prep equipment as instructed by Systems Support Manager.
  • Provide on-going support to all users of the information and telecommunication systems.
  • Responsible for supporting the integrity of the computer working environment, all computer equipment and applications, cellular and telecommunications systems.
  • Provide basic training/support in accessing the network and use of various software applications.
  • Aid Systems Support Manager in maintaining documentation for all information system processes.
  • Responsible for ordering and maintaining any information systems related components.
  • Perform End of Year backups.
  • Support new computer hardware and software, and continued support of the existing hardware and software throughout the organization.
  • Other duties as directed by Systems Support Manager.
  • Abide by the Bolingbrook Park District dress code for your area
  • Perform all job tasks within the rules and guidelines of the Park District’s safety program.
  • Work as a Team Player with co-workers and in conjunction with other departments.

 

Marginal Functions:

  • Keep current on desktop and peripheral support issues.
  • Aid or perform other projects or duties at the discretion of the Systems Support Manager

 

PHYSICAL REQUIREMENTS

Talking/Hearing: to communicate with staff, public and vendors

Sitting: while typing

Lifting: to lift any necessary equipment, move IT equipment

Reaching: to write at desk; to retrieve files or manuals; to access cables behind desks/workstations

Pulling: to open doors and drawers; move IT equipment

Pushing: to close doors and drawers; move IT equipment

Stooping: to retrieve files at lower levels; access IT equipment at lower levels

Crouching: to retrieve files at lower levels; access IT equipment at lower levels

Seeing: to obtain information from written materials

Carrying: to maintain and relocate IT equipment

 

COGNITIVE CONSIDERATIONS

Must have the ability to read, write and organize materials. Must be able to follow supervisor's directions. Must be able to add, subtract, multiply and divide. Must be able to instruct staff on the use of all District computer software programs. Must be able to keep personnel information confidential. Must exhibit good safety awareness and judgment.

HOURS

Generally 10:00 a.m. – 6:30 p.m., Monday through Friday.  During summer months, a combination of weekdays and Saturday.  Hours could be adjusted based upon the needs of the organization. Due to the nature of this position it is sometimes necessary to work additional hours and weekends.

 
Open Date 11/22/2022  
Close Date 1/22/2023  
Salary Range $19.87 - $22.35 Based on Experience  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Debbie Chase, William Oetzel  
Location Bolingbrook Park District - Annerino Community Center  
Category Information Technology  
About the Organization Established in 1970, Bolingbrook Park District has become a nationally-recognized and forward-thinking organization committed to providing the highest quality service to its residents.





Bolingbrook Park District is one of the largest districts in Illinois employing 60 full-time employees and over 350 part-time and seasonal employees. The Park District offers over 1,500 innovative recreational programs each year reaching the full spectrum of ages and abilities. Bolingbrook is a facility rich district operating a 9-hole golf course, restaurant, indoor/outdoor aquatic park, maintenance facility, fitness center, and two community centers. The Park District owns just over 183,000 square feet of buildings and park concessions. There are 52 parks for a combined acreage of just over 1,100 acres that include playgrounds, baseball fields, basketball and tennis courts, picnic areas, rest rooms, concession stands, skate parks, fishing ponds, football field, soccer fields, shelters and ice rinks during the winter months.





Bolingbrook Park District prides itself to be an organization where people feel like family. A place where staff not only strives for excellence, but is also innovative, attentive and passionate about what they do. Its promise to the residents of Bolingbrook is to provide world class park and recreation services in a fiscally responsible manner to enhance the community's quality of life. We truly Make the Fun Happen!!





 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://BolingbrookParkDistrict.appone.com



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