Share Email Opening Apply Now Title Front Desk Agent  Description 1. Administration Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. 2. Support Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to accurately report information. Ability to assist with various office tasks as needed. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. 3. Personal Effectiveness Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. 4. Communication Understands and communicates the StepStone Mission and core values Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Other duties may be assigned.   Exempt/Non-Exempt Non-Exempt   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Front Desk Agent in Atlanta, GA Posted on: 6/21/2022 [Apply Now] Front Desk Agent in Bloomington, MN Posted on: 6/21/2022 [Apply Now] Front Desk Agent in Needham, MA Posted on: 6/9/2022 [Apply Now] Bell Person/Valet in Burbank, CA Posted on: 5/24/2022 [Apply Now] Director of Rooms Operations in Needham, MA Posted on: 5/24/2022 [Apply Now] Other Jobs Within 60 Miles Engineer in Boston, MA Posted on: 3/9/2022 [Apply Now] Engineer in Falmouth, MA Posted on: 5/19/2022 [Apply Now] Engineer in Falmouth, MA Posted on: 5/24/2022 [Apply Now] Engineer in Needham, MA Posted on: 6/2/2022 [Apply Now] Chief Engineer in Needham, MA Posted on: 6/21/2022 [Apply Now]

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