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Title

ED Registration Clerk II (535) 

Category Patient Financial Services - 8210  
Description

JOB SUMMARY:

  • Associate can deliver care/service appropriate to patients/customers.
  • Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record. Completes and prepares ED charts and provides copies as needed.
  • Verifies all information for accuracy when registering and/or ordering patient tests. Coordinates bed control with appropriate hospital staff.
  • Displays and maintains behavior which promotes excellent guest relations to patients, visitors, physicians and co-workers.
  • Provides the billing department accurate information for the billing of patient accounts.
  • Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
  • Provides patient and/or responsible party all required forms per departmental procedures.
  • Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
  • Performs similar or related duties as assigned.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

  • Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record Complete and prepares ER Charts and provides copies as needed.
  • Demonstrates the ability to verify all the information for accuracy when registering and/or ordering patient test. Coordinates bed control with appropriate hospital staff.
  • Demonstrates the ability to provide the billing department accurate information for the billing of patient accounts.
  • Demonstrates the ability to provide patients and/or responsible party all required forms per departmental procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record.
  • Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file.
  • Provides the billing department accurate information for the billing of patient accounts.
  • Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
  • Provides patient and/or responsible party all required forms per departmental procedures.
  • Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
  • Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.
  • Performs all duties with HIPAA compliance guidelines.
  • Performs similar or related duties as assigned.

EXPECTED BEHAVIORS:

  • Outstanding customer service skills.
  • Attentiveness to detail.
  • Evidence of good grooming and professional conduct.
  • Good communication skills both oral and written.
  • Ability to maintain composure under stressful situations.
  • Possess a sense of responsibility, initiative, honesty, and confidentiality.
 
Position Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School education or equivalent with courses in typing and general office skills.
  • Medical terminology knowledge.
  • Experience in computer operations.
  • Ability type a minimum of 40 WPM.
  • Successful experience in working with general public
  • Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.
  • An approved course in Medical Terminology with a passing grade within one (1) year of hire date.
 
Full-Time/Part-Time Casual  
Shift -not applicable-  
Sign-On Bonus  
Exempt/Non-Exempt  
Position ED Registration Clerk II (535)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 5/24/2022  
Location Hancock Regional Hospital  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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