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Customer Access Representative (536) 

Category Patient Financial Services - 8210  


  • Coordinates scheduling, pre-registration, order entry, tracking and scanning of all services incorporated into the Patient Welcome Cell.
  • Ensures insurance pre-authorization and pre-certification are complete.
  • The individual will receive and transmit patient information from external and internal sources.
  • Individual will continually work in conjunction with our patients, providers and staff to provide prompt quality service in a friendly, professional atmosphere.



  • Demonstrates the ability to schedule appropriate appointments based on physicians'' orders, enter order into ITS, Track and scan paper orders from outside providers.
  • Demonstrates the ability to verify patient's insurance eligibility, and prior authorization requirements; including that services have been approved prior to scheduling appointments when necessary.
  • Demonstrates the ability to accurately pre-register patients in Meditech.
  • Demonstrates appropriate phone etiquette when interacting with patients, customers, co-workers, and other departments within the organization by maintaining a friendly, professional demeanor.


  • Associate is capable of delivering required care/service appropriate to patients/customers.
  • Assumes responsibility for the scheduling, pre-registration, order entry and order tracking/scanning of all scheduled procedures assigned to the Patient Welcome Cell.
  • Communication
  • Verbally communicates directions, answers to questions, etc., in a timely manner to patients, families, visitors, physicians, staff members, and other departments.
  • Applies good guest relation techniques to telephone conversations
  • Communicates pertinent patient information clearly, accurately, concisely, and in a timely manner to designated persons.
  • Directs concerns to appropriate persons within time frames suitable to the situation.
  • Makes suggestions to solve patient care or department problems.
  • Demonstrates the ability to correctly use telephone system to place callers on hold, transfer calls, etc.
  • Develops and maintains collegial relationships with physician office staffs.
  • Displays and maintains behavior which promotes good guest relations to patients, visitors, physicians and co-workers
  • Professional Growth
  • Exhibits self-directed growth by seeking educational opportunities to improve knowledge/skills.
  • Assumes expanded responsibility at the request of the Team Leader or designee after necessary orientation/education.
  • Attends in-service presentations as assigned.
  • Demonstrates acceptable attendance and punctuality.
  • Assists with orientation and training of new staff especially with computer skills.
  • Initiates and owns other assignments as special needs arise.
  • Participates in departmental meetings/activities


  • Functions professionally under stressful or emergency conditions.
  • Utilizes effective verbal, nonverbal and written forms of communication.
  • Works effectively with others consistently demonstrating tact, discretion, diplomacy and a commitment to teamwork.
  • Demonstrates outstanding Patients First behaviors.
Position Requirements



  • High school diploma or equivalent.
  • Post high school education in business preferred.
  • Minimum of three years of secretarial experience preferred.
  • Must be able to type 55-60 wpm; proficiency in word processing, spread sheets, graphics (MS Windows preferred).
  • Working knowledge of office equipment (i.e. Fax, copier, printer, phone system, PC’s, etc.).
  • Ability to understand and apply proper grammar, spelling, punctuation and general accounting principles.
  • Mandatory Continuing Education: Customer Service, Fire & Safety, Confidentiality, Infection Control, Corporate Compliance.
Full-Time/Part-Time Full-Time  
Shift Days  
Sign-On Bonus  
Resubmittal due to closure after 120 days open?  
Position Customer Access Representative (536)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 3/11/2022  
Location Hancock Regional Hospital  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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