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Title

Personal Banker 

Description

JOB SUMMARY

Processes various financial transactions and sells financial products and services. Strives to retain present clients and develops new business by extending high quality and efficient customer service. Understands the needs of customers and promotes additional services or products to customers as warranted.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Represents Sterling Bank personably, efficiently and tactfully while in contact with customers either face-to-face or by telephone.
  • Greets customers and thanks them as they leave.
  • Cross-sells bank products and services including loan and investment referrals.
  • Facilitates daily financial transactions including opening new accounts, contacting customers with maturing certificates, processing deposits, withdrawals and check cashing etc..
  • Balances and verifies daily cash including ATM transaction entries.
  • Understands and complies with bank policies and procedures.
  • Assists customers with questions and concerns on accounts.
  • Assists other Customer Service Representatives with balancing, solving problems as needed.
  • Orders daily supply of cash and counts incoming cash.
  • Monitors branch for clean and orderly appearance.
  • Assists branch operations in implementing new policies and procedures in the branch system.
  • Maintains good attendance record and arrives to work in a timely fashion.
  • Must be able to work Saturdays.
  • Other duties may be assigned.

REQUIRED EDUCATION and/or EXPERIENCE:

  • High school diploma or general education degree (GED); and a minimum of one year Customer Service experience and/or training; or equivalent combination of education and experience.
  • Candidates who speak English and are bi-lingual in Mandarin or Cantonese is strongly preferred.
  • Cash handling ability, capable of handling multiple projects effectively.
  • customer service skills
  • Strong Computer literacy 

Sterling bank and Trust is an EOE employer including disability/vets

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon starting employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

 
Position Requirements

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and a minimum of one year Customer Service experience and/or training; or equivalent combination of education and experience. Candidates must be able to work Saturdays, speak English and be bi-lingual in Cantonese or Mandarin.  Requires good cash handling ability, capable of handling multiple projects effectively, customer service skills and must be computer literate.

 
Full-Time/Part-Time Full-Time  
Req Number RET-22-00008  
Location San Mateo Branch  
About the Organization Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $3 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.  
EOE Statement Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Sterling Bank. Please inform Sterling Bank's human resources department if you need assistance completing any forms or to otherwise participate in the application process.
 

This position is currently not accepting applications.

To search for an open position, please go to http://SterlingBankandTrust.appone.com



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