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Warranty Specialist 

Category Service  

The warranty specialist is the liaison and primary point of contact between the customer and the manufacturer for all warranty-related issues and claims. The warranty specialist's primary responsibility is to work towards an expedited resolution to all warranty claims that will promote profitability and satisfaction on behalf of the service department and customer, respectively. The warranty specialist must be research-oriented, detail-oriented, and driven to procure the maximum possible fiscal payout for warranty-related issues from the manufacturer. The warranty specialist must be mindful of time-sensitive information that requires submission at distinct intervals during the warranty process; therefore, he/she will have exceptional time-management and organization skills with an ability to work independently on multiple projects at once.

  • Provides warranty support to customers as well as service and sales departments.
  • Prepares records, reconciles warranty claims, and submits them to the appropriate manufacturers for payment.
  • Codes warranty claims using labor operations codes, submits claims to the manufacturer for payment, and reviews & disputes rejected claims.
  • Processes repair orders for factory recall repairs on vessels in dealership inventory.
  • Maintains warranty payments and schedules and submits them to accounting for review.
  • Works directly in conjunction with sales department and Service Manager/Writer to ensure that warranty work is correctly identified, communicated, and reconciled in a reasonable timeframe that advocates for the customer.
  • Anything else needed or asked upon.
Position Requirements
  • Proficiency with all Microsoft Office products
  • Excellent verbal and written communication skills
  • Excellent Customer service skills
  • Prior experience processing warranty claims in the marina industry or a similar industry
  • Reliable means of transportation to-and-from work 
Position Warranty Specialist  
Location Thurmond Marina, LLC  
About the Organization Thank you for applying to our Marina or Restaurant! You are applying to one location in a network of marinas and restaurants located around the state of Georgia and in South Carolina. We provide a wide range of services at our locations for those enjoying the boating and food industries. We strive to provide the best experience for our guests and team members, and desire to create raving fans out of every guest we encounter. For more information about us please visit our website at  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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