Knowledge, Skills, & Abilities:
- Strong sense of urgency.
- Must demonstrate initiative, ability to be self-directed, as well as work effectively as part of a team.
- Must use common sense and logic
- Must pay attention to details
- Ability to meet deadlines and multitask.
- Intermediate Excel skills and ability to learn proprietary software.
- Excellent customer service skills.
- Ability to perform data entry accurately, timely, and in excess of 90% of work day.
- Effective communication skills, including ability to read and write in English.
- Ability to assess and resolve problems and know when to escalate issues to management.
- Proficient in Microsoft Word and Outlook.
- Experience and understanding of COBRA management, rules, and regulations a plus.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school or G.E.D. equivalent; and one to two years related experience and/or training; and/or equivalent combination of education and experience.
Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as statements, invoices, Summary Plan Documents, memos, letters, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.
Mathematical Skills: Ability to add and subtract, multiply and divide with 10's and 100's.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |