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Title

Membership Coordinator 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.



Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.



In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The position objective is to support the Museums mission by implementing initiatives across the organization to advance our focus on members as the Museums primary customers, enhancing the value of membership in learning opportunities and in revenue growth.

  • Implement regular renewal and acquisition activities of the Museum Membership program including mailings, fulfillment, and lapsed recapture, ensuring data integrity for over 13,000 member households.
  • Complete quality membership card printing and fulfilment in a timely manner.
  • Evaluate and respond to individual member inquiries or comments.
  • Collaborate with Membership Team to generate reports and communications for the Ignite Learning subsidized membership and summer camp scholarships programs serving underserved audiences.
  • Support the Database Administrator by creating queries and processing reports in member/donor database (Altru) and provide redundancy for various event management software.
  • Provide Director of Membership with real-time data on Member behavior and the success of Member initiatives and communications, utilizing reports and other means as necessary.
  • Work with front line staff to ensure best strategies and practices for Member service and sales.
  • Collaboratively develop strategies and content for membership outreach and communications including monthly Member eCommunications, print material and event planning.
  • Coordinate and support staffing, development, and execution of Museum events, including but not limited to Member previews, special events, and AfterHours.
  • Work with other departments to identify and develop places for added value to Museum membership.
  • Support collaboration with all other departments to engage members more fully in the Museum, and to engage staff completely in the Museums member focus.
  • Provide excellent service for members and guests through phone, email, and in-person communication including regular support at guest and member admissions.
  • Serve as a member of Scholarship Committee, Family Events Subcommittee and others as needed.
  • Serve as back-up for online membership purchasing and fulfillment.
  • Assist with monitoring supplies, inventory, and deployment of all member-related materials.
  • Additional duties as needed

Actual Pay Rate: 18.50

 
Position Requirements
  • College degree or 1-3 years of museum, development, or membership related experience   
  • Excellent oral and written communication skills 
  • Enthusiastic and engaging attitude  
  • Strong computer literacy
  • Effective attention to detail with emphasis on accuracy and problem-solving 
  • Strong interpersonal skills including the ability to work collaboratively 
  • Flexibility and ability to work with many different people and cultures 
  • Proficient in Microsoft Office (Word, Excel, Outlook) 
  • Ability to work weekend and evening hours 2-3 times per month.

 

  Desired:

  • Able and willing to embrace Museum mission of science as a way of knowing  
  • Experience in membership acquisition, retention and growth 
  • Experience with membership or donor management software 
  • Experience working in a similar institution 
  • Bilingual (English/Spanish) 
 
Shift Days  
Pay Range $18.50 per hour  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
 
Category Membership  

This position is currently accepting applications.

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