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Title

Manager, Commercial Solutions  

Description

POSITION SUMMARY: BASIC FUNCTION

The Manager, Commercial Solutions role serves as a primary internal contact across functional front- and back-office teams to ensure client proposals and solution designs are structured and processed according to both the client's needs and company policies. This position will oversee the requirements gathering and deal approval processes such that the approved solutions accurately reflect the business needs.

The Manager, Commercial Solutions role will provide guidance throughout the lifecycle of sales opportunities, from the initial phases of business requirements identification to developing and executing strategies which fit the client's needs and are appropriately profitable to our business. This position will translate the business needs into actionable requirements by gathering enough information to make a solution possible, as well as helping drive clarity to make rational decisions. The role requires working across multiple time zones primarily in the US but may occasionally involve other regions of the world.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Responsible for reviewing technical solutions for compliance to business process and objectives.
  • Handle both standard and non-standard product and quote requests, with specific focus on top-tier clients.
  • Develop processes and procedures to ensure alignment with all partners in a repeatable manner
  • Participate in pre-sale discussions to understand client-specific designs and sales strategies.
  • Assist and contribute intelligence to help manage deal construction to maintain healthy margins that meet performance metrics for specific products and inventory.
  • Assist in ongoing effort to develop and enhance the quality of policies, procedures, and behavior related to pre-sale and post-sale (handoff) activities.
  • Help advise and craft standards and best practices for all facets of a deal, product, operational, legal, and financial.
  • Provides quote review and pricing approval support, ensuring compliance with company policy standards, and alignment with customer-specific agreements.
  • Makes recommendations for approvals for non-standard deal elements across internal stakeholders aimed at driving consistent terms and conditions across contracts.
  • Conducts independent analysis and financial modelling required for structuring complex deals, taking into consideration company-wide costs, recent trends, and other benefits for the partnership.
  • Work proactively to predict and minimize potential issues before they arise and resolve those that do in a timely manner.
  • Work closely with product owners and project managers as well as architects and lead members of technical staff.
  • Additional duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • Exceptional written and verbal communication skills demonstrated through messaging platforms, email, conference calls, and internal meetings.
  • Strong time management, organizational, critical thinking, and problem-solving skills.
  • Strong interpersonal skills with the ability to make personal connections with internal stakeholders.
  • Strong team management skills.
  • Attention to detail.
  • Strong Microsoft Office365 software suite skills.
  • Ability to demonstrate good judgment and critical thinking in selecting the best method and/or techniques for obtaining desired solutions.
  • Ability to easily connect with both operational and business partners.
  • Ability to identify root causes of basic to moderately complex problems and create innovative and effective solutions to resolve.
  • Ability to make practical, realistic, and timely decisions after considering the facts, available organizational resources, and potential risks of basic to moderate problems or issues.
  • Ability to independently organize work to meet established objectives.
  • Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting deadlines.
  • Ability to identify information needed to solve basic to moderately complex problems and when to escalate or seek guidance.
  • Has complete knowledge of company processes, procedures, products, and services.
  • Moderate understanding of data center and telecom industry, products, and competitors.
  • Demonstrates good judgment and critical thinking in selecting the best method and/or techniques for obtaining desired solutions.
  • Able to be highly confidential.
  • Able to work in a team environment.
  • Manages stress and/or fast pace effectively.
  • Excellent communication and problem-solving skills.

EDUCATION & EXPERIENCE

  • Bachelor's degree required, MBA a plus.
  • Minimum of 5 years of experience in finance, pricing, business operations or related field.
  • Prior management experience required.
  • Prior experience supporting sales, structuring deals, and pricing approvals.
 
Position Requirements

PHYSICAL REQUIREMENTS

  • Primarily sitting with some walking, standing, and bending.
  • Able to hear and speak into a telephone.
  • Close visual work on a computer terminal.
  • Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.
  • Able to lift and carry up to 20 lbs.

WORK CONDITIONS

  • This position is expected to be remote for the foreseeable future with an occasional need to be onsite in a shared work environment.

SPECIAL REQUIREMENTS

  • Minimal travel for occasional company or department events may be required.
  • Must possess a current, valid state-issued driver’s license.
 
Shift Days  
Exempt/Non-Exempt  
Position Manager, Commercial Solutions  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Hiring Manager(s)  
Location Remote, United States  
About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers.







NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.











All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.











 
EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.  

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