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Title

Moderator/Instructor/Consultant 

Category Consulting  
Description

The Moderator, Consultant, Instructor positons are responsible for developing and delivering 20 Group Meetings, NCM Institute classes, and/or In-dealership Consulting engagements while supporting NCM's business initiatives. NCM is looking for similar skills sets and backgrounds for all three positions. If you are interested in one position or a combination of these positions please apply.

MODERATOR/CONSULTANT ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops, delivers and manages automotive 20 Groups.
  • Develops, delivers and manages automotive performance and operations consulting clients.
  • Works with NCM stakeholders to ensure a premium client experience and professional work environment.
  • Works with Retail Solutions Council to develop yearly initiatives, projects and programs.
  • Works with industry vendors and experts to maintain a current understanding of the automotive industry.

INSTRUCTOR ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Teaches an average of 10 training days per month of NCM Institute curriculum.
  • Meets revenue expectations for private training or consulting opportunities, generating approximately $150,000 in additional revenue for NCM per year.
  • Conducts approximately 20 hours per month of content research, development or revisions to help content stay up to date on industry trends.
  • Creates custom learning content as needed for training opportunities
  • Continually and actively promotes NCM’s products and services in support of the clients’ needs, including the sale of NCMi course enrollments, private training, NCM’s virtual training platform and other education-related services, along with the products and services offered by other NCM departmental operations; includes making presentations and providing training to NCM Retail Solutions’ clients.
  • Prepares for instruction by reviewing course content and data ahead of each training session.
  • As requested, conducts pre-class interviews with students and/or their sponsoring dealer principal or general manager.
  • Clearly defines and meets learning objectives for each course.
  • Uses a combination of lecture, audio-visual presentation and student interaction to ensure a variety of learning methods that appeal to different types of learners.
  • Ensures students’ active learning through the use of questions, experiential activities, skill practice and discussion.
  • As requested, conducts post-class follow-up with NCMi students and/or their sponsoring dealer principal or general manager.
  • Maintains classroom facilitation and platform skills by taking advantage of educational opportunities, staying current with industry trends and maintaining professional networks.
  • Creates educational content for use in articles, white papers, blogs, video training, promotional collateral and other applications as required.
  • Records videos for online learning platform and promotional efforts.
  • Travel up to 30%
 
Position Requirements

Education

  • Bachelor’s Degree preferred, however requirement may be satisfied with equivalent combination of education and work experience.

Experience

  • 10-15 years of General Manager, Ownership or Dealer Principal experience within an automotive dealership preferred.
  • OEM or auto dealership group management experience considered an asset.
  • Demonstrated track record of successful operation of a retail automotive store.

Competencies

  • Advanced knowledge of automotive dealership financial statements and financial management best practices.
  • Advanced knowledge of automotive dealership operations and business acumen.
  • Advanced capabilities with Microsoft Office.
  • Strong time management skills.
  • Superior ability to multi-task.
  • Strong attention to detail.
  • Strong planning and project management skills.
  • Superior problem solving abilities.
  • Expert-level knowledge of fixed and/or variable automotive dealership operations, sales, supervision, leadership, training, budgeting, forecasting and metrics.
  • Excellent working knowledge of general business and financial principles and practice.
  • Work flow analysis and problem-solving skills.
  • Advanced capabilities with Microsoft Office.
  • Ability to effectively communicate with all levels of the organization.
  • Knowledge of organizational change processes and operations management.
  • Strong project management skills.

Behavioral Skills

  • Strong presentation and communication skills.
  • Strong interpersonal skills.
  • Superior customer service skills.
  • Demonstrate initiative; be a self-starter.
  • Professional, enthusiastic and resourceful.
  • Strong work ethic; willing to do whatever it takes to get the job done.
  • High energy level.
  • High comfort level speaking with a wide range of people.
  • Ability to interact, influence and negotiate.
  • Ability to work with sense of urgency.
  • Ability to prioritize changing workloads.
  • Ability and willingness to continually learn on the job.
  • Professional and resourceful.

ACCOUNTABILITIES AND MEASURES

  • Completes all responsibilities in a timely and accurate manner in order to meet employee and client needs and remain cost effective.
  • Employee must maintain a valid driver’s license and acceptable driving record as driving on company business may be required.

Physical Demands

  • While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
  • Must be able to answer phone and listen and speak with clients and co-workers.
  • Must be able to concentrate/focus with constant interruptions.
  • The employee may occasionally lift and/or move up to 50 pounds.
  • Ability to travel.

Work Environment

  • While performing the duties of this job, the employee will typically be in an office, dealership or hotel conference center environment.

 

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Full-Time/Part-Time Full-Time  
Country  
Position Moderator/Instructor/Consultant  
Exempt/Non-Exempt Exempt  
Open Date 2/25/2022  
Location Virtual Position/Road Warrior  

This position is currently accepting applications.

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