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Business Development Representative 

About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.

As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will do what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.

As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset. We offer our employees a fun work atmosphere, healthy work-life integration, and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology along with a shuffleboard table, putt-putt greens, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.  
Category Sales and Marketing  
Position Business Development Representative  

The Business Development Representative (BDR) is responsible for qualifying and investigating new leads, via multiple incoming channels (i.e., Web, chat, principals). The BDR interacts regularly with multiple levels of internal management and representatives from Palmer Holland’s manufacturing partners to support the overall strategy.

Essential tasks of the position

  • Qualify new and existing companies to promote to sales
  • Support Marketing’s lead generation campaigns
  • Initiates and answers sales inquiries directly from/to prospective or existing customers to promote product offerings, services, and capabilities
  • Track and follow up on lead routing
  • Research accounts, identify key players and generate interest
  • Proactively monitor and respond to web site inquiries/requests, including social network communications
  • Act as a "Chat with me" operator via the Palmer Holland web site
  • Interact professionally with new and existing customers on a daily basis via phone, email, and other digital channels to qualify need and route to appropriate sales personnel

Customer Relationship Management

  • Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order maintain and grow business
  • Leverage company resources and sales methodology to research and build “cold accounts” (i.e., adding contacts, sending emails, cold calling, chat, etc.)
  • Works with Sales Management to review and promote customers to vertically align Account Management and deepen opportunity development
  • Prepares well written professional business proposals, price quotes, and sales call summaries


Activities of the position affect quality including quality objectives. Responsibilities and authorities include where appropriate:

  • Initiate action to prevent the occurrence of any nonconformities relating to product, process, or quality system, up to and including when necessary, stopping production to correct quality problems.
  • Identify and record any problems relating to the product, process and quality system.
  • Document problems, steps taken for resolution and preventative action in CRM software and notifying all parties required.
  • Initiate, recommend or provide solutions through designated channels.
  • Verify the implementation of solutions in areas under your control.Note:


The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company.

We are a tobacco free, professional environment.

Location Corporate Office  
Position Requirements


  • Bachelor’s Degree preferred
  • 1-3 years of telemarketing and/or inside sales experience


  • Extensive use of Sage CRM to maintain accurate activity, contact, and account information of all leads, customers, and prospects
  • Demonstrated ability to meet and/or exceed determined sales and/or activity quotas
  • Must be a self-starter, aggressive, competitive, proactive, motivated, organized and responsible with the ability to work independently in a team environment
  • Great relationship skills, tenacity, resilience and inter-personal/presentation skills
  • Ability to learn detailed information about products & processes quickly and clearly and effectively articulate Palmer Holland’s value
  • Must have professional and confident phone / email skills
  • Ability to handle multiple priorities using effective organizational and time-management skills
  • Detail oriented team player with a passion for customer satisfaction and engagement
  • Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
  • Experience with CRM Software preferred


Customer Oriented, Analytical Skills, Communication Skills, Organizational Skills, Flexibility, Learner’s Attitude, Integrity, Relationship Building, Teamwork, Accountability, Conflict Resolution, Enthusiasm

Physical Requirements:

  • Satisfactory motor skills relevant to position
  • Ability to sit for long periods of time
  • Ability to lift up to 25 pounds
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Travel Requirements  

This position is currently accepting applications.

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