Email Opening Apply Now
Title

Inside Sales Representative 

About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.





As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will do what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.





As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset. We offer our employees a fun work atmosphere, healthy work-life integration, and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology along with a shuffleboard table, putt-putt greens, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.  
Category Sales and Marketing  
Position Inside Sales Representative  
Description

Position summary:

  • The Inside Sales Representative is responsible for selling the business’s products and supporting an account base to maintain revenue.

Essential tasks of the position:

  • The Inside Sales Representative is responsible for maintaining an account base through designated channels
  • Responsible for promoting Palmer Holland’s capabilities and enhancing relationships with customers and principals alike by endorsing products as well as developing/delivering sales presentations.
  • Reporting sales performance to Sales Management
  • Analyzing sales statistics to determine both sales potential and inventory requirements
  • Monitoring the preferences of key customers to assist the company’s principals in product development
  • Initiating and recommending/providing solutions through designated channels
  • Performs duties and tasks as prescribed in company policies, procedures, and work instructions.
  • Conforming to the company quality system as documented.
  • Identifying and recording any problems relating to the product, process, and quality system.
  • Any other task assigned by management or special projects
  • Conduct sales and service activities, develop strong customer relationships, identify product applications, and introduce new products and services
  • Prepares well written professional business proposals, price quotes, and sales call summaries

Quality:

Activities of the position affect quality including quality objectives. Responsibilities and authorities include where appropriate:

  • Initiating action to prevent the occurrence of any nonconformities relating to product, process, and quality systems, up to and including when necessary, stopping production to correct quality problems.
  • Identifying and recording any problems relating to the product, process, and quality system.
  • Document problem, steps taken for resolution and preventative action in CRM software and notify all parties required.
  • Initiating, recommending, or providing solutions through designated channels.
  • Verifying the implementation of solutions in areas under your control.
  • Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
  • Perform duties and tasks as prescribed in company policies, procedures, and work instructions.

Notes:

The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company.

 

We are a tobacco free, professional environment.

 
Location Corporate Office  
Position Requirements

Education:

  • 4-year degree or equivalent in a field applicable to our associated industries.

Experience:

  • The Inside Sales Representative shall have prior experience at the discretion of the Inside Sales Manager.

Training:

  • Assessment techniques of examining, questioning, evaluating and reporting sales.
  • Additional skills required for managing sales, such as planning, organizing, communicating.

Knowledge:

  • Industry, product, and application knowledge relative to the business of Palmer Holland as determined by the business director.

Knowledge/Skills:

  • Intermediate level of expertise in MS Office and Contact Management Software
  • Excellent verbal and written communication abilities
  • Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers
  • Ability to handle sensitive information with confidentiality and discretion
  • Detail oriented with strong, accurate clerical skills
  • Proficient at multi-tasking
  • Highly motivated

Competencies:

Persistence, Active Listening, Communication, Customer Oriented, Sales Ability, Relationship Building, Problem Solving, Goal Oriented

Physical Requirements:

  • Satisfactory motor skills relevant to position
  • Ability to sit for long periods of time
  • Ability to lift up to 25 pounds
  • Ability to drive as needed (Sales)
 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Travel Requirements  

This position is currently accepting applications.

Apply Now


 


 
Click here for technical assistance.