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Family Support Counselor - IFSS. 

About the Organization Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, competitive salaries, comprehensive benefit programs, and an environment that promotes inclusion. Some of our benefits include: generous paid Holidays, Vacation, and Sick time; excellent health & pension plans; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affirmative Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance. To learn more about the agency, please visit our website at:

This position may be subject to Executive Order 283, requiring a proof of being up-to-date with COVID-19 vaccination, including any recommended booster. Requests for reasonable accommodation based on medical condition, disability, or sincerely-held religious belief precluding vaccination will be considered and should be made to Human Resources: 609-394-5181.

Req Number DIR-22-00017  
Location BHS - Delaware House (Westampton, NJ)  
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Category Direct Care - Professionals / Paraprofessionals  

Under the supervision, direction and guidance of the Program Coordinator or director, Family Support Counselor will work as part of a team to provide a range of family-driven supportive activities designed to improve the overall functioning and quality of life of families with a mentally ill relative.


1. Provides Single Family Consultations

  • Establishes and maintains on-going relationships with families of diverse backgrounds.
  • Provides supportive counseling, psychoeducation, and skills coaching in the areas of mental health awareness, communication, advocacy, and problem solving.
  • Visits families at a frequency consistent with their assessed level of concern, and status of family’s access to mental health and or crisis need.
  • Develops and implements appropriate assessment tools of service preferences, level of concerns, family strengths, and identified family goals.
  • Records status of family’s access to mental health services, community resources.
  • Directs assistance in resource acquisition.
  • Follow-up with timely manner to all new referrals and active clients.
  • Provide consultation during normal workday hours, and nights and weekends as needed.

2. Facilitates Family Support Groups

  • Conducts family support groups to ensure mutual exchange of information which empower families with a recovery process.
  • Plans, develops, and presents psychoeducational lecture series, according to family needs and resources.
  • Provides groups with a time-limited or ongoing basis, with purpose to meet family needs.
  • Enhance families overall functioning with facilitator supportive group counseling.
  • Facilitate groups with couching skills, skilled group processing and group cohesion.
  • Groups are offered with night and weekend hours.

4. Facilitates Respite Care Services

  • Provides, for non-emergency, respite services with the ill family member, either in or out of the home.
  • Conducts respite groups for the purpose of families uniting in planned activities together.
  • Where appropriate, coordinates with appropriate programs to facilitate overnight respite services for the ill family member.
  • 5. Promotes Advocacy
  • Advocates on behalf of families when needed services are denied or delayed.
  • Identifies new services, resource gaps, and/or problems of service delivery.
  • Directs families to NAMI Burlington and their Family-to-Family series, as well as other self-help organizations.
  • Attends NAMI support groups meetings bi-monthly in the evenings, to offer support to families.

6. Documents Service Delivery

  • Maintains appropriate counselor caseload, total daily client services, monthly referrals, collateral services, and groups.
  • Completes accurate assessments, treatment plans, progress notes, and appropriate documents pertaining to all record keeping of service delivery.
  • Submits an accurate daily activity log within 48 hours.
  • Documents all records electronically within 24 hours.

7. Continues Education

  • Expands knowledge of available community resources and services.
  • Attends IFSS/NAMI trainings and other appropriate trainings, to enhance knowledge and skill sets.

8. Maintains Ethical Standards and Code of Conduct

  • Displays commitment to the Mission Statement of Catholic Charities and the philosophy of IFSS.
  • Adheres to codes of conduct governing family/family and therapist relationships as established through Catholic Charities and other applicable codes of conduct.
Position Requirements

Bachelor’s degree required in behavioral health services of related field such as, counseling, human services, or social work. Experience in related field is preferred. Bi-lingual ability desired.

The position may be subject to Executive Order 283, requiring a proof of being up-to-date with COVID-19 vaccination, including any recommended booster.  Requests for reasonable accommodation based on medical condition, disability, or sincerely-held religious belief precluding vaccination will be considered and should be made to Human Resources.


Exempt/Non-Exempt Exempt  
Weekly Work Hours 40 hrs  
Schedule Flex 

This position is currently accepting applications.

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