POSITION SUMMARY
Incumbent serves as a Referral Coordinator / Quality Improvement Specialist for Tuba City Regional Health Care Corporation (TCRHCC) Community Health Center (CHC). Incumbent is responsible for coordinating care for patients requiring further evaluation as requested by the providers. Incumbent is also responsible for facilitation, resource acquisition, evaluation, and advocacy for options and services to meet the individual or family’s comprehensive health needs through communication and available resources to promote quality cost-effective outcomes. Incumbent is also responsible for collecting and reporting CHC program quality measures and outcomes to all appropriate programs and agencies. This is a grant funded position, incumbent reports to Community Health Center Mobile Health Program Director.
ESSENTIAL FUNCTIONS
- Ensure that referrals are addressed in a timely manner, prioritizing urgent items appropriately.
- Assists Community Health Center (CHC) team in development of performance improvement measures to meet accreditation standards.
- Proactively leads multi-disciplinary team to collect, review and submit required reports.
- Works proactively and collaboratively with the Case Management department, Utilization Review, Public Health Nursing (PHN), Patient Benefit Coordinators, and Purchased Referred Care (PRC).
- Develops and maintains resources database to ensure timely and accurate information for patient referrals and minimize fragmentation in patient care services.
- Provides service monitors and follow up to ensure continuity of care, and updates of the client service plan and provides follow up if needed. Striving to promote client self-advocacy and self-determination.
- Develops reports, performance improvement projects, establishes policies and procedures and program objectives.
- Provides information for patients and families; facilitate informed choices, consent and decision-making.
- Maintain ongoing tracking and appropriate documentation on referrals by recording all referrals into referral logbook, transitioning to EHR documentation as available.
- Identify and utilize cultural, language and community resources. Establish and maintain relationships with identified service providers.
- Establishes a continuous performance and quality improvement effort and monitoring and reporting system. Regularly reports the status of performance and quality improvement efforts and impacts.
- Coordinates the PI/QI Task Force within the CHC and reports performance measures to Performance Improvement Committee (PIC) on a monthly basis.
- Increases the performance management and quality improvement capacity of CHC in order to ensure that public health goals are effectively and efficiently met.
- Responsible for electronic health records data entry pertinent to patient service role.
- Proper PPE is worn inside assigned Clinics or Units. NIOSH- approved N95 Masks filtering face piece respirator or higher, if available, Eye or Face shields, Gloves, and Isolation Gowns.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Training well be provided.
- Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction.
- Performs other duties as assigned.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Work requires prolonged walking, periods of standing, and prolonged sitting, frequent climbing and twisting as well as occasional driving, bending, kneeling, crouching, twisting, maintaining balance, and reaching. Work also requires extensive periods of time working at a personal computer. Must be able to lift, push and pull up to 24lbs frequently and occasionally must be able to list, push and pull over 100lbs. Must have ability of near vision, seeing fine details, hearing normal speech, frequent telephone use, color vision, depth perception, and occasional far vision and hearing overhead pages. Must have ability for prolonged near vision, seeing fine details, hearing normal speech and telephone use, frequent color vision and depth perception and occasional far vision and hearing overhead pages. Will need to be able to use a key board for a prolonged amount of time and occasional hand manipulation of simp/firm grasping and fine manipulation.
Mental:
Contacts often require tact and sensitivity as those related to stressful situations such as death, dying and catastrophic illnesses. Must be able to prioritize and use good judgment and coordinate a variety of issues while being frequently interrupted. Must be able to continuously concentrate and work alone, frequently cope with high levels of stress, make decisions under high pressure, manage altercations, handle multiple priorities in stressful situation, demonstrate high degree of patience, adapt to shift work and occasionally cope with anger/fear/hostility of others in a calm way, handle high degree of flexibility and work in areas that are close and crowded.
Environmental:
May occasionally be exposed to infectious diseases, chemical agents, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, unprotected heights, and loud noises.
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