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Operations Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location Delta Western Ketchikan  

Interested in working in Oil, Energy, and Marine? Come join our Ketchikan team!

Job Summary

This position oversees and is responsible for the day to day operational, maintenance, and security activities of the Delta Western Petroleum Ketchikan Ward Cove terminal, 10-Mile terminal and rolling stock.

Summary of Essential Job Functions

  • Hire and manage full and part time drivers, including training, work hours, and assignments, with focus on cost control & efficiency while maintaining compliance with company policy and DOT driver hour limitations.
  • Conduct & document training programs for all security sensitive personnel, ensure proper records are maintained in accordance with state and federal guidelines.
  • Monitor employee performance, use appropriate motivation and problem resolution and coaching to ensure maximum effectiveness of team.    
  • Oversee the maintenance and submittal of regulatory inspections and reports. Examples of inspections/reports include but are not limited to the following: Daily Gasoline Throughput, SCA Drainage Log, SCA Inspections, Hazardous Waste Accumulation Log, SWPPP Sampling, Facility inspections, etc.
  • Address customer requirements or complaints timely and appropriately.
  • Conduct customer site visits & site surveys to ensure tanks and fuel systems are safe to supply.
  • Maintain appropriate levels of packaged products and inventory at all times.
  • Maintain facility and vehicles in compliance within regulatory and company standards through conducting regular inspections (including DOT), requesting parts or repairs, or performing minor repairs, and grounds maintenance as needed.
  • Operate snow removal machinery and maintain safe working conditions during inclement weather. 
  • Identify and repair, personally or through outside services, electrical, mechanical, stationary, and rolling equipment.
  • Understand and operate the components of a bulk fuel terminal including tank and pipeline diagrams and configurations; valving, pumps, gauging and overflow protection; tank truck loading facility; vessel fueling over dock, and product quality procedures.  Monitor tank farm operations including gauges, storage, and oil flow.  
  • Fuel vessels, residential and commercial heating oil customers, direct vessel fueling, sell and deliver lubricants, and transfer fuel via barge, stationary dispenser, or tank truck.
  • Understand, operate, and maintain the components and systems of an unattended 24-hour self-serve retail vehicle fueling station to include inventory and sales accounting, underground storage tank systems, point-of-sale regular maintenance, & regulatory compliance.
  • Troubleshoot and conduct or arrange repairs of all above ground systems and components.
  • Understand, operate, and maintain the components of a floating fuel dock and its dedicated storage facility.
  • Conduct repairs on fueling components and other dock hardware.
  • Appropriately schedule customer dock traffic to balance customer wait time and satisfaction with fuel throughput.
  • Select and train seasonal employees to staff dock facility during peak months.
  • Maintain all liquid metering equipment in accordance with State DOT requirements.
  • Ensure that customer requirements are met and inventory for customer needs is coordinated with supply operations and the sales and marketing team.
  • Provide barge scheduling group with up-to-date inventory forecasting & assist in barge resupply scheduling and tracking.
  • Safely and effectively operate and train others to operate spill response equipment including mobile small machinery and spill response boat.
  • Conduct biannual spill response drills, exercises, and associated reporting including biannual oil boom deployments over navigable waters.
  • Maintain all spill response equipment and machinery to allow for a constant state of readiness.
  • Ensure that all staff and visitors are properly trained to conduct all duties safely and within company policies and procedures, including the use of PPE.
  • Conduct frequent safety inspections, hold frequent & regular safety meetings, and report any unsafe conditions. 
  • Immediately report any injuries, spills, property damage, or hazardous conditions to proper channels in accordance with company policy and inform management of safety, environmental, or mechanical concerns in a timely manner.
  • Maintain facility security daily including securing and locking down all tank valves, yard gates, and verify hazardous substances are properly stored at closing.
  • Perform all duties required of CSO (Company Security Officer) for site to include performance of quarterly security drills, annual security exercises, and annual program audits.  
  • Comply with all safety policies, procedures and best practices and with all local, state, and federal environmental and regulatory actions, including but not limited to DOT regulations
  • Independently travel to a variety of locations via car or air. Ability to be on-call 24 hours a day, 7 days a week if needed.  Ability to operate a 2-way radio system. Ability to operate a spill response boat and associated equipment safely and skillfully. Ability to multitask and work from a variety of local locations.
  • All other duties as assigned.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Requirements:

This position requires excellent communication and interpersonal skills, an ability to be resourceful and self-directed, an attention to detail, and leadership qualities including the ability to be a problem solver while working in a team environment. 

Education and Experience: Bachelor/s degree, and 3+ years’ experience, preferably in the petroleum industry, or an equivalent combination of education and experience.

Certificates, Licenses & Registrations:

HAZWOPER - Preferred, company can assist

Forklift Safety - Preferred, company can assist

TWIC - Preferred, company can assist

 Alaska CDL with Hazardous Materials and Tanker Endorsement; no transmission restrictions - Preferred, but not required

CPR and First Aid Certificate Preferred, company can assist

Drug and Alcohol Training for Supervisors -Preferred, company can assist

Physical Demands:  While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk or hear for 10+ hours a day.  The employee is frequently required to use hands to finger, handle, or feel and reach with hands or arms.  The employee is frequently required to climb or balance and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 75 pounds without assistance and up to 3000 pounds with mechanical assistance.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Language Skills:  Ability to read, analyze and interpret general business procedures and governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills:  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: An individual should have knowledge of Microsoft Office including Outlook, Excel, and Word.

Work Environment: While performing the duties of the job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions.  The employee is occasionally exposed to moving mechanical parts, high, precarious places; fumes, dirt, dust, or airborne particles, and risk of electrical shock.  The noise level in the work environment is generally moderate.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Position Requirements  

This position is currently accepting applications.

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