Share Email Opening Title Senior Director, Performance Management, Measurement & Improvement, Family & Children’s Services  Post Internal Days 0   Category Administration   Description DESCRIPTION The Senior Director for Performance Management & Improvement for Family & Children's Services is responsible for the portfolio of contract-based Family & Children's Services under CGS's auspice including ACS, OCFS, ORR and DOH programs. The Senior Director is responsible for the direct supervision of all QA/QI staff employed by Catholic Guardian Services for the contracted Family and Children's Services. Major responsibilities include supporting the comprehensive and timely implementation of all policies, procedures and standards to ensure regulatory compliance with ACS, OCFS, ORR and DOH; as well as data collection, analysis, reporting, technical assistance and a Continuous Quality Improvement (CQI) process to the Family and Children's Services programs. Contract-Based Family & Children's Services programs include, but are not limited to: Family Based and Residential Foster Care programs Preventive programs Maternal and Early Child Development programs Refugee Resettlement programs RESPONSIBILITIES Ensure that practice standards and performance outcomes are in compliance with best practice standards, record keeping, physical plants, utilization review, regulatory and accreditation standards; Manage information systems that will collect data necessary to monitor and assess the timeliness and quality of services, outcomes, and gaps in services; Develop, implement and maintain inter/intra departmental service training for staff for the review and critique of casework practice, compliance with regulations, policy and procedures, and best practice standards; Promote the delivery of high quality services to children and families through a continuous quality improvement (CQI) process; Perform data analysis and performance reporting and makes recommendations for improvements to the Programs' operations; Monitor for the achievement of established department/program-specific outcome measures; Provide oversight of the routine assessment of program performance through case record reviews, site inspections, data analysis; Assist in policy, protocol and workflow development; Provide support and guidance to develop QA team members to increase their skills sets in Data Management, Collection, Reporting and Analysis;   Position Requirements QUALIFICATIONS Commitment to program excellence and strong demonstrated knowledge of ACS, OCFS, ORR and DOH regulations, program survey process, and best practices as they relate to contractual requirements. Master’s Degree with extensive experience with programs serving families & children. Extensive experience with ACS preferred. Proficiency in the use of computer software. Ability to participate in the development of appropriate outcome measurements as well as Program Policy and Procedures. Ability to develop and deliver trainings and presentations. Attention to details and excellent writing, communication, and interpersonal skills. Ability to handle multiple assignments. Ability to work flexible hours. Willingness to work as part of a team process; and Ability to travel to agency residential and administrative sites in NYC, as necessary. APPLICANT RESPONSE REQUIREMENTS Applicant must furnish a written response to the following questions: Why is the applicant interested in this position? How has the applicant’s prior experience and education prepared him/her to effectively perform the requirements of this position? What special skills and qualities does the applicant bring to this position and how will they be manifested in this position?   Full-Time/Part-Time Full-Time   Salary   Benefits   Work Location   Division Administrative Services   About the Organization It is our vocation to serve those in need, to aid those who desire help, and to guide those who seek better lives. Through supportive interventions, we provide help, create hope and preserve dignity. We provide help by offering an array of services for underserved families and individuals with special needs. All that we do is delivered with care, compassion, and respect, to address fundamental challenges, improve well-being and increase self-sufficiency. We create hope by strengthening and empowering families and individuals in need. By providing shelter, care, treatment, rehabilitation, counseling, training, and connection to high quality allied services, we produce holistic solutions that enhance each person’s physical, mental and social well-being, as well as their positive connections to family and community. We preserve dignity with a faith-based commitment to recognizing the value of each person we serve, regardless of race, religion, creed, or life circumstances.   EOE Statement We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. This does not include pregnancy, sex stereotyping, gender identity, gender expression or transgender status, status as a parent, marital status, political affiliation – all of which are on the website. CGS does not tolerate discrimination in any employment opportunities or practices, based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.   This position is currently not accepting applications. 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