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Title

Outsource Disbursement Processor II 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 8/1/2022  
Position Outsource Disbursement Processor II  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Rancho Cucamonga  
Req Number TAX-22-00018  
Description

The Outsource Disbursement Processor II ensures that all tax bills, correspondence, current open items and C-Service reports are processed timely and efficiently for any states assigned with minimal assistance/supervision. The position researches prior open items such as missing payments, misapplied payments, and lost payments which may require penalty determination. The role has a solid understanding of Lender Business Rules and requires successfully manages individual pipeline and adheres to lender’s Service Level Agreement and ELD’s without compromise.

Tax Procurement and Payments

  • Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
  • Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
  • Follows agency guidelines and special processing instructions
  • Maneuvers successfully through all systems including Mainframe, TTS, and lender servicing system with the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.
  • Builds Tax Lines as needed utilizing the TED table
  • Validates lender payees prior to making disbursements
  • Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)
  • Completes all required processing on exception reports within SLA
  • Balances all disbursements prior to end of day and submit all payment back daily

 

Workflow Management

  • Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies
  • Notifies Leadership when overtime or assistance is needed
  • Prepares production/statistical reports to mortgage lenders and direct supervisors
  • Assists with special projects as Supervisor and Team Lead deem necessary

Customer Service

  • Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner within the required SLA’s
  • Maintains positive working relationships with both internal and external business partners

 

Quality Control

  • Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Disbursement Team standards are met
  • Prepares production/statistical reports as applicable
 
Position Requirements
  • Minimum 1 Year related experience as an Outsource Disbursement Processor I
  • High School Diploma or equivalent
  • Experience in Microsoft Excel, Microsoft Word and Microsoft Access
  • Data entry/computer usage experience
  • Customer service experience
 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://LERETALLC.appone.com



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