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Consumer Loan Support Specialist 


Nature and Scope


Require knowledge of processes/policies as related to loan payments, insurance and GAP claims, titles, and credit disputes. The Loan Operations Specialist will work closely with other team members to ensure that all daily responsibilities are completed in a timely manner. The specialist will provide credit union support for many “back office” related tasks and provide the appropriate level of documentation. Participate in and fully support Allegacy's sales and service culture. Ensure that members’ needs are met by providing good internal and external service.



Specific Accountabilities


  • Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
  • Meet or exceed established service goals
  • Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
  • Loan Quality Control
  • Process Charge-offs
  • Research escalated loan problems
  • Member related maintenance and reporting
  • Skip pay scheduling and processing
  • Insurance & GAP Claim Processing
  • Debt Cancellation and Credit Life/Disability Report to CUNA
  • New Loan Product Research/Development & Testing
  • Extended Overdraft/Negative Shares Collection
  • Title processes
  • Equity Modifications
  • Loan Package Review
  • Credit Bureau Disputes & Updates
  • CUNA claims
  • Scanning loan documents


Position Requirements

Knowledge, Skills and Abilities

Excellent analytical and problem solving skills

Ability to conduct business in a professional manner, exercising personal discretion and independent judgment

Ability to work overtime, as needed

Willingness to learn new skills and take on additional responsibilities

Ability to multi task

Detail Oriented

Strong organizational and communication skills are required.

Ability to work in a team environment with all levels of management, employees and members

Know all aspects of DNA Core System.

Understands the basic concept of CUNA Insurance



Education and Experience

1 to 2 years of related job experience with specific training and knowledge associated with credit union deposit account concepts, loan payment processing, procedures and documentation is preferred.

Proficient knowledge of Microsoft products, Word and Excel

Excellent verbal and written communication skills, attention to detail, and professional persistence are preferred.


Outstanding customer service skills, both internal and external

Full-Time/Part-Time Full-Time  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Location Allegacy Federal Credit Union - Headquarters  
About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Pay Grade

This position is currently accepting applications.

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