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Title

Client Success Associate  

Location Ann Arbor  
Full-Time/Part-Time Full-Time  
About the Organization AdAdapted is a digital engagement and insights platform for CPG brands, Agencies, and Retailers. Our platform leverages 1st party Add To List data and offers Clients the ability to directly target their primary consumers in the apps they use to plan and shop. Deployments include National, Regional or Geo-Targeted Retailer-Specific campaigns.

The AdAdapted platform offers clients the ability to reach an active audience focused exclusively on their product, engage that audience with proprietary add-to-list and keyword intercept capabilities, and discover unique and valuable insights on consumers and how they interact with your ads.

AdAdapted adds value during the Awareness, Consideration, Purchase Intent and Active Shopping phases of consumer's purchase decision process.
 
Description

We know what grocery shoppers will buy before they visit the store.

AdAdapted is a leading mobile ad solution for CPG and grocery retailers.

We've created the largest network of grocery related apps, giving us unparalleled data around how consumers plan their shopping trips, and a unique ad platform that allows us influence and track what goes on millions of American grocery lists.

With our patented Add-It product, shoppers can add promoted products to their favorite digital shopping list with just one click, driving purchase intent for some of the world's largest CPG brands.

Role Summary:

Are you someone who is passionate about building relationships and excited to work with some of the largest brands in the world on innovative digital advertising programs? If so, AdAdapted is looking for a Client Success Associate to support the management team and help grow existing business, capture new opportunities, and deliver amazing service that leads to client satisfaction and continued growth.

You will own:

  • Building relationships with stakeholders at brands and agencies while executing large and small scale mobile advertising campaigns

  • Collaborate with Sales, Ops and Analytic teams to understand how together we can deliver and find solutions for our clients

  • Working with clients during all phases of the campaign; Serve as the strategic lead and ultimate point of escalation for clients and your team across your portfolio

  • Monitoring campaign health and performance, collaborate with ad ops team to proactively employ optimization strategies

 
Position Requirements

Requirements:

  • 1+ years previous account management experience required

  • Excellent written and verbal communication skills, desire to lead client conversations with senior-level professionals (previous experience preferred)

    CPG experience desired, not mandatory
  • Detail-oriented, highly organized, and self-motivated.

  • Desire to learn more about AdAdapted products and ability to communicate new product features and case study insights to clients in an effort to drive better satisfaction and ROI.

  • Willingness and ability to travel as needed (light travel within the United States)

About AdAdapted

The AdAdapted platform offers clients the ability to reach an active audience focused exclusively on their product, engage that audience with proprietary add-to-list and keyword intercept capabilities, and discover unique and valuable insights on consumers and how they interact with their ads.

AdAdapted has eliminated the guessing game and provides clients with the knowledge of when and where your consumers are thinking about their brand. AdAdapted adds value during the Awareness, Consideration, Purchase Intent and Active Shopping phases of a consumer's purchase decision process.

AdAdapted's fast-paced culture is based on working hard, exceeding our goals and celebrating the wins. We know we have a top-notch, innovative solution that meets the needs of CPG Brands and Retailers and we are constantly refining and developing best practices to increase our presence in the market and grow our sales.

What we provide:

  • Competitive salary package

  • Flexible PTO schedule with healthy work/life balance

  • Full-suite benefits plan (medical/dental/vision) including HSA options

  • 401k plan including company match

  • Possibility for company stock options

  • Downtown Ann Arbor office space

  • Professional development opportunities

AdAdapted is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

AdAdapted complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment please contact hr@adadapted.com.

 
EOE Statement AdAdapted is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

AdAdapted complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment please contact hr@adadapted.com.  

This position is currently accepting applications.

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