Email Opening Apply Now

Billing Specialist 

About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.

As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will do what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.

As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset. We offer our employees a fun work atmosphere, healthy work-life integration, and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology along with a shuffleboard table, putt-putt greens, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.  
Category Accounting/Finance  
Position Billing Specialist  

Position summary

The Billing Specialist is primarily responsible for the daily processing of PH sales invoices.


Essential tasks of the position

  • Validate the prior day’s shipments against bill of ladings
  • Resolve all discrepancies between BOLs and delivery records, including but not limited to lot, carrier, product, and quantity variances.
  • Process customer invoices, ensuring invoices are sent to customers one day after shipment.
  • Perform monthly reconciliation of all commission sales. Coordinate payments received from PH Principals for commission sales.
  • Perform monthly reconciliation of all consignment sales. Coordinate payments received from PH Principals for consignment sales.
  • Identify and assist in resolving Low Profit Margin sales. Identify and investigate any unusually high profit margins and resolve errors prior to month end close and archiving of sales history.
  • Assist with reporting and identifying sales requiring rebates.
  • Research and resolve freight issues
  • Periodically and monthly reconcile the Open Orders report, identify orders that have shipped but have not yet been billed, and resolve any problems.
  • Review and post invoices to the General Ledger daily.
  • Complete daily match up report
  • Provide backup to other Accounting team members when necessary.
  • Perform any other duties assigned by management.



Activities of the position affect quality including quality objectives. Responsibilities and authorities include where appropriate:

  • Initiating action to prevent the occurrence of any nonconformities relating to product, process or quality system, up to and including when necessary stopping production to correct quality problems.
  • Identifying and recording any problems relating to the product, process and quality system.
  • Documenting problems, steps taken for resolution and preventative action in CRM software and notifying all parties required.
  • Initiating, recommending or providing solutions through designated channels.
  • Verifying the implementation of solutions in areas under your control.
  • Controlling further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
  • Performing duties and tasks as prescribed in company policies, procedures and work instructions.



The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company.


We are a tobacco free, professional environment.

Location Corporate Office  
Position Requirements


  • Requirements as set forth by supervisor.



  • Requirements as set forth by supervisor.



  • Intermediate level of expertise in MS Office and Contact Management Software
  • Excellent verbal and written communication abilities
  • Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers
  • Ability to handle sensitive information with confidentiality and discretion
  • Detail oriented with strong, accurate clerical skills
  • Proficient at multi-tasking
  • Proactive problem solver
  • Highly motivated



Customer Oriented, Analytical Skills, Communication Skills, Organizational Skills, Flexibility, Learner’s Attitude, Integrity, Relationship Building, Teamwork, Accountability, Conflict Resolution, Enthusiasm


Physical Requirements:

  • Satisfactory motor skills relevant to position
  • Ability to sit for long periods of time
  • Ability to lift up to 25 pounds
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Travel Requirements  

This position is currently accepting applications.

Apply Now


Click here for technical assistance.