1. Administration
Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
Continuously monitor the guests service level and comfort at all times.
Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
Immediately relay guest compliments or complaints to management.
Meet with function group leader to determine last minute changes and discuss various setup arrangements.
Ensure proper cleaning of all equipment after function is completed.
Supervise assigned banquet personnel throughout functions.
Assist staff with room set ups, food service, and clean up when necessary.
Maintain StepStone and hotel standards of food, beverage, and quality guest service.
Ensure guest satisfaction by delivery of an exceptional product.
Complete Supply Requisitions
Create Bill and deliver to client for review and editing
2. Support
Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
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