GENERAL STATEMENT OF DUTIES:
Performs technical tasks that encompass the installation, administration, and optimization of servers, storage and related components to achieve high reliability and performance. Ensures the availability of systems, configuring new implementations, and ongoing support for patching of the server and storage environment. Ensures the physical security, integrity, and safety of servers, data and backup media. Administer and supports the enterprise email system. Works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Plan, configure, test, implement, maintain and troubleshoot enterprise server and storage systems and related hardware/software/appliances.
Ensure that proper security practices are followed including monthly patching of software, updates to firmware and review of system logs on a daily basis.
Create and maintain documentation as it relates to configuration, processes, service records and security configuration.
Perform on-site analysis, diagnosis, and resolution of complex system problems for end users and support personnel, and recommend and implement corrective actions.
Respond to emergency outages in accordance with business continuity and disaster recovery plans,
Monitor the performance of servers, storage and related components and troubleshoot and resolve problem areas as needed including but not limited to just upgrades and patches,
Administration and support of enterprise email system to ensure proper performance and reliability;
Provide training and written documentation for support personnel (which include Help Desk, computer technicians, and trainers, internal/external customers, and management;
Assist in research on relevant technology products, services, protocols, and standards to remain abreast of developments in the networking industry;
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future issues and technologies.
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