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Title

Operations Manager 

Category Operations  
Description

Would you like to spend your workdays on the water or are you already passionate about boating? We are looking for a candidate with proven leadership skills who is customer-focused and a self-starter to join our team as Operations Manager.

The Operations Manager is the person responsible for supervising, coordinating, and executing the day-to-day on-site marina operations as they relate to boat movements, fueling procedures, boat rental activities, and the Ship's Store. He or she should be a hands-on leader with a focus on safety and ability to drive his or her team's performance, productivity, and efficiency through the implementation of effective procedures and strategies. The Operations Manager is also responsible for ensuring the safety and maintenance of dock structures and other lakeside facilities accessible to staff and customers. The primary objective of the Operations Manager is to ensure the marina is properly equipped with a competent and well-trained dockhand staff that is meeting of our high standards of customer service and the varying demands of the marina among seasons. The Operations Manager will also collaborate with the General Manager and other leaders to meet marina and interdepartmental needs and goals.

RESPONSIBILITIES

  • Plan and monitor the day-to-day running of marina operations to ensure smooth progress.
  • Interview, hire, and train dockhands, logistics coordinators and logistics specialists to perform daily tasks for storage, fuel, rentals, and Ship's Store.
  • Demonstrate and uphold a high standard of customer service that will be imparted to subordinate members of the team.
  • Perform daily walks of docks to ensure safety, cleanliness, functionality, and aesthetics.
  • Evaluate the efficiency of marina procedures according to organizational objectives and apply improvements.
  • Liaise with General Manager to make decisions regarding operational activities, set strategic goals, and discuss recurring issues, customer complaints, or inefficiencies.
  • Collaborate with other departments to facilitate an efficient and high-paced workflow.
  • Participate in monthly health and safety meetings, and quickly address action items that affect customer/employee health and safety.
  • Supervise staff to ensure high-level customer service, efficiency, and safety; Provide constructive feedback.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Performs dockhand and logistics duties deemed necessary based on staffing levels.
  • Ensure that the company runs with legality and conformity to established regulations.
  • Attends and serves as representative, promoting Raving Fans Vision during boat shows and special events.
  • Execute spill prevention measures and know the procedures to follow in the event of a spill of any magnitude.
  • Anything else needed or asked upon

BENEFITS

We offer a full benefits package including medical, dental, vision, paid time off, paid holidays, company discounts,and 401k with company matching.Our culture and our talented, highly collaborative team powers our success and is what makes Clarks Hill Marina a FUN and rewarding place to work.To learn more, check us out online at www.clarkshillmarina.com .

 
Position Requirements
  • High School Diploma or GED (Associated Degree, B.A. or B.S. preferred)
  • Some prior experience and/or industry knowledge is preferred
  • Demonstrated Leadership and excellent organizational abilities
  • Outstanding communication and people skills
  • Exceptional customer service skills
  • Valid driver's license and MVR record meeting company standards
  • Unlimited or unimpaired ability to walk, bend, stoop, climb and work safely around water or on a ladder
  • Ability to lift up to 50 pounds
  • Must be able to work outdoors in various weather conditions
  • Full Weekend Availability
 
Tags Management, Manager, Operations, Marine, Marina, Boats, Boating  
Position Operations Manager  
Location Thurmond Marina, LLC  
About the Organization Thank you for applying to our Marina or Restaurant! You are applying to one location in a network of marinas and restaurants located around the state of Georgia and in South Carolina. We provide a wide range of services at our locations for those enjoying the boating and food industries. We strive to provide the best experience for our guests and team members, and desire to create raving fans out of every guest we encounter. For more information about us please visit our website at www.classiccitymarinas.com.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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