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Welcoming Center Program Coordinator 

Position Welcoming Center Program Coordinator  
Full-Time/Part-Time Full-Time  
Base Wage $15.00-$16.50 per hour based on education and experience  


The Welcoming Center Coordinator is responsible for performing professional casework duties and provides self-sufficiency evaluation for individuals and/or families needing support to move forward in their lives. This position is responsible for the completion of needs assessments, assisting customers in identification of skills, strengths, motivation, supports, etc., in achievement of self-sufficiency. In conjunction with the customer, the coordinator establishes a responsibility and service plan addressing barriers to self-sufficiency. As part of a case management team, the coordinator identifies appropriate community resources, ensures clients receive the necessary transitional and long-term services when multiple services are needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Participate in both internal and external Welcoming Center activities.
  • Provide needs assessment on new customers, schedules customer appointments, generates closure letters and creates and maintain customer files in an orderly fashion.
  • Evaluate customer's level of self sufficiency; determine appropriate level of independent need to become self-sufficient.
  • Connect customers with public and private community resources.
  • Complete work assignments involving application of a professional discipline, including research, data collection, and analysis and report preparation.
  • Complete work assignments involving practical application of a professional discipline, including research, data collection, and report preparation.
  • Refer customers to appropriate DHS/community service providers and provide case management until customer meets their goals.
  • Determine initial eligibility of the customer for categories of DHS and other public assistance programs, at the point of intake.
  • Explain and interpret eligibility requirements to Welcoming Center customers; make referrals to appropriate service areas; make contacts with appropriate social service agencies.
  • Maintain phone contact and initiate correspondence to determine changes in client's status.
  • Update data pertaining to assigned case load by completing and filing all case records.
  • Understand the emotional, environmental, and psychological problems confronting individuals that are facing crisis, able to relate to people of all ethnic backgrounds.
  • Work both autonomously as well as in a team and in a fast-paced environment.


Benefits and Perks At SALFCS, not only are we committed to serving our communities, we’re committed to our employees!

  • Paid time off
  • Paid meal break – you work an eight-hour day
  • 9 paid holidays
  • Health, dental, and vision benefits
  • 401(k) savings and investment plan with employer contributions up to 6%
  • Pet insurance
  • Life insurance
  • Employee Assistance Program
  • Financial support for buying a house in Rock Island through the Homebuyer Assistance Program
  • A schedule typically between Monday – Friday
  • Professional development opportunities
  • Tuition and education reimbursement (Skip-a-Long and Early Head Start programs only)
  • A welcoming environment where you can be yourself and surround yourself with diverse, skilled, caring professionals as teammates!
About the Organization Mission

SAL Family and Community Services (SALFCS) strengthens children, families, and individuals to build and enhance thriving communities.

About Us

SALFCS operates Skip-a-Long Child Development Services - early care and education centers in Iowa and Illinois, The Home Child Care Network - a network of licensed and license-exempt home child care providers in both the Quad Cities and Peoria areas, Open Door - a crisis assistance program funded by IDHS to help individuals and families in crisis navigate local social services, SAL Child Care Connection - the child care resource and referral program in Peoria, IL, the Child Care Resource and Referral of Midwestern Illinois that serves the Illinois Quad Cities and surrounding counties, and Early Head Start Child Care Partnerships that serve Rock Island, Henry, and Mercer Counties in Illinois. SALFCS is at the forefront of public policy and issues regarding early care and education and individual and family social services, and is dedicated to making sure all families have what they need to be successful, regardless of financial means.
EOE Statement SAL Family and Community Services is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to actual or perceived race, creed (including religious dress and grooming practices), color, religion (or for requesting an accommodation for a religious belief), sex, age, ancestry, national origin, genetic information (as defined in Title II of the Genetic Information Nondiscrimination Act of 2008 (GINA)), military status or discharge status, veteran status, qualified disabled veteran status, sexual orientation, gender identity or gender expression, transgenderism, marital status, citizenship status, familial status, physical or mental disability (or for requesting an accommodation for a disability), association with a disabled person(s), medical condition (including HIV or AIDS status, cancer related or genetic characteristics) arrest record (unless doing so violates contractual, funding, or licensing requirements), order of protection status, pregnancy (including conditions related to childbirth or breast feeding), homelessness or any other characteristic protected by applicable federal, state, or local law.  
Location Open Door - IL Quad Cities  
Exempt/Non-Exempt Non-Exempt  
Open Date 1/18/2022  

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