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Open Door Coordinator 

Position Open Door Coordinator  
Full-Time/Part-Time Part-Time  
Base Wage $15.00-$16.50 based off education and experience.  
The Open Door Coordinator is responsible for performing professional casework duties and provides self-sufficiency evaluation for individuals and/or families experiencing an immediate crisis. This position is responsible for the completion of needs assessments, assisting customers in identification of skills, strengths, motivation, supports, etc., in achievement of self-sufficiency. In conjunction with the customer, the case-manager establishes a responsibility and service plan addressing barriers to self-sufficiency. Identifies appropriate community resources, ensures clients receive the necessary transitional and long-term services.
Essential Duties and Responsibilites include the following. Other duties may be assigned.
  • Manage caseload to meet expected outcomes and deliverables with case plans that establish SMART goals and demonstrate success criteria.
  • Provide needs assessment on new customers, schedules customer appointments, generates closure letters, and creates and maintain customer files which includes bookkeeping.
  • Evaluate customer’s level of self sufficiency; determine appropriate level of independent need to become self-sufficient.
  • Connect customers with public and private community resources.
  • Provide case management to coordinate transitional, temporary or long-term services from the continuum of services offered.
  • Complete work assignments involving application of a professional discipline, including research, data collection, and analysis and report preparation.
  • Refer customers to appropriate DHS/community providers and continue to provide support until customer meets their goals.
  • Interview applicant to obtain additional information in order to make eligibility decisions; explain and interpret eligibility requirements to Open Door customers.
  • Maintain phone contact and initiate correspondence to determine changes in client's status.
  • Update data pertaining to assigned case load by completing and filing all case records.
  • Understand the emotional, environmental, and psychological problems confronting individuals that are facing crisis, able to relate to people of all ethnic backgrounds.
  • Work both autonomously as well as in a team and in a fast-paced environment.


Benefits and Perks At SALFCS, not only are we committed to serving our communities, we’re committed to our employees!

  • Paid sick days
  • Paid meal break – (if you work an eight-hour day)
  • 9 paid holidays
  • 401(k) savings and investment plan with employer contributions up to 6% 
  • Employee Assistance Program
  • A schedule typically between Monday – Friday
  • Professional development opportunities
  • A welcoming environment where you can be yourself and surround yourself with diverse, skilled, caring professionals as teammates!
About the Organization Mission

SAL Family and Community Services (SALFCS) strengthens children, families, and individuals to build and enhance thriving communities.

About Us

SALFCS operates Skip-a-Long Child Development Services - early care and education centers in Iowa and Illinois, The Home Child Care Network - a network of licensed and license-exempt home child care providers in both the Quad Cities and Peoria areas, Open Door - a crisis assistance program funded by IDHS to help individuals and families in crisis navigate local social services, SAL Child Care Connection - the child care resource and referral program in Peoria, IL, the Child Care Resource and Referral of Midwestern Illinois that serves the Illinois Quad Cities and surrounding counties, and Early Head Start Child Care Partnerships that serve Rock Island, Henry, and Mercer Counties in Illinois. SALFCS is at the forefront of public policy and issues regarding early care and education and individual and family social services, and is dedicated to making sure all families have what they need to be successful, regardless of financial means.
EOE Statement SAL Family and Community Services is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to actual or perceived race, creed (including religious dress and grooming practices), color, religion (or for requesting an accommodation for a religious belief), sex, age, ancestry, national origin, genetic information (as defined in Title II of the Genetic Information Nondiscrimination Act of 2008 (GINA)), military status or discharge status, veteran status, qualified disabled veteran status, sexual orientation, gender identity or gender expression, transgenderism, marital status, citizenship status, familial status, physical or mental disability (or for requesting an accommodation for a disability), association with a disabled person(s), medical condition (including HIV or AIDS status, cancer related or genetic characteristics) arrest record (unless doing so violates contractual, funding, or licensing requirements), order of protection status, pregnancy (including conditions related to childbirth or breast feeding), homelessness or any other characteristic protected by applicable federal, state, or local law.  
Location Open Door - IA Quad Cities  
Exempt/Non-Exempt Non-Exempt  
Open Date 1/24/2022  

This position is currently not accepting applications.

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