Nesting Team Lead
Location: Clearwater, FL
Department: Customer Support Center
Type: Full Time
Supervisor: Customer Support Center Assistant Manager
Position: Nesting Team Lead
Job Description: The Nesting Team Lead provides daily assistance and coaching to trainees during Nesting period by answering questions and providing coaching and feedback to reinforce training material and polish skills before they transition into the call floor.
Responsibilities:
- Assists trainees during Nesting period by answering questions and providing guidance.
- Performs live-monitoring of calls and holds 1:1 coaching meeting with trainees.
- Continuously assesses trainees’ development and makes appropriate recommendations to management.
- Keeps management informed of trainees’ progress and potential issues or problems.
- Responsible for handling call escalations, as needed.
- Monitors and ensures trainees are remaining on task.
- Provides support to Customer Support Center Trainer.
- Ensures adherence to company policies, procedures, and guidelines.
- Provides timely responses to emails.
- Keeps current with company and call center updates.
- Assists with special projects and performs other duties, as assigned.
Hours: 40 +
Work Schedule: TBD
Preferred Qualifications:
- Excellent oral/written communication and interpersonal skills
- Solid customer service skills
- Strong attention to detail
- Excellent organizational skills
- Basic understanding of Microsoft Word, Excel, and email
- Ability to effectively handle multiple priorities in a fast-paced environment
- Strong work ethics, including exemplary attendance
Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace
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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |