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Title

Support Specialist 

Category Operations  
Description

The primary role of the Support Specialist is to work with all front line staff (DSP and RC) to handle incoming calls, emails, and facsimiles and direct them to the appropriate department(s), and provide information, resources and problem solving solutions.

Essential Duties and Responsibilities

  • Answering employee’s questions, guiding them through difficult calls or issues, or redirecting employees to the appropriate managers.

  • Able to keep a calm demeanor during “high-stress” situations.

  • Ability to prioritize and manage multiple tasks.

  • Use multiple software applications while holding a conversation.

  • Excellent verbal and written communication skills with strong listening/comprehension abilities.

  • Excellent Customer Service skills.

  • Communicate complex information in a more simplified manner.

  • Preparing reports and analyzing support center data to improve processes, ensure resources are properly allocated, and maximize efficiency and employee satisfaction.

  • Document all call information including submitting support tickets in Sharepoint and follow up as necessary.

  • Work closely with departmental manager to determine the maintenance and growth needs of the support specialist network.

  • Assists in the implementation of new policies, procedures and changes.

  • Maintains support center equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

  • Abide by all confidentiality and HIPPA Laws.

  • Various duties as assigned

 
Position Requirements

Education and Experience

  • Must have a High School Diploma or equivalent

  • Some college or higher preferred

  • 1 year of support or call center management experience preferred.

  • Proven track record of handling difficult situations with positive outcomes.

Certificates, Licenses and Registrations

  • Bachelor’s Degree preferred.

  • Valid driver’s license or Washington State ID.

  • Current criminal background check cleared by DSHS

 
Full-Time/Part-Time Full-Time  
Shift Evenings  
Salary/Wage: $17.25 - $18.25  
Position Support Specialist  
Close Date  
Post Internal Days 0  
Number of Openings 1  
Number Filled 0  
Exempt/Non-Exempt Non-Exempt  
Open Date 1/14/2022  
Location Corporate-Yakima  
About the Organization Kittitas Interactive Management is a family owned non-profit organization established in 1999. The mission statement of K.I.M is: "Advocating change for a better tomorrow." We provide in-home care, rehabilitation, personal care and community access opportunities for adults with developmental disabilities. We pride ourselves on being open, honest, fun, friendly and involved in the client’s lives.

Our services follow the “CHIRPS” Values acronym: Competence, Health & Safety, Integration, Relationships, Power & Choice and Status. We tailor our care to each client’s abilities, wishes and personal choices. By combining our fundamental values with our mission, we seek to earn the right to be viewed as one of the most trusted supported living provider in Washington State.

We employ staff that embody empathy and honesty and can promote our core values every day. Sick pay is available for all employees after 90 days of employment. For full time employees, we offer a full benefits package including medical, vision, and dental insurances.
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 

Schedule None Specified 

Schedule1 None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://KittitasInteractiveManagement.appone.com



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