Share Email Opening Title Support Specialist  Category Operations   Description The primary role of the Support Specialist is to work with all front line staff (DSP and RC) to handle incoming calls, emails, and facsimiles and direct them to the appropriate department(s), and provide information, resources and problem solving solutions. Essential Duties and Responsibilities Answering employee’s questions, guiding them through difficult calls or issues, or redirecting employees to the appropriate managers. Able to keep a calm demeanor during “high-stress” situations. Ability to prioritize and manage multiple tasks. Use multiple software applications while holding a conversation. Excellent verbal and written communication skills with strong listening/comprehension abilities. Excellent Customer Service skills. Communicate complex information in a more simplified manner. Preparing reports and analyzing support center data to improve processes, ensure resources are properly allocated, and maximize efficiency and employee satisfaction. Document all call information including submitting support tickets in Sharepoint and follow up as necessary. Work closely with departmental manager to determine the maintenance and growth needs of the support specialist network. Assists in the implementation of new policies, procedures and changes. Maintains support center equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades. Abide by all confidentiality and HIPPA Laws. Various duties as assigned   Position Requirements Education and Experience Must have a High School Diploma or equivalent Some college or higher preferred 1 year of support or call center management experience preferred. Proven track record of handling difficult situations with positive outcomes. Certificates, Licenses and Registrations Bachelor’s Degree preferred. Valid driver’s license or Washington State ID. Current criminal background check cleared by DSHS   Full-Time/Part-Time Full-Time   Shift Evenings   Salary/Wage: $17.25 - $18.25   Position Support Specialist   Close Date   Post Internal Days 0   Number of Openings 1   Number Filled 0   Exempt/Non-Exempt Non-Exempt   Open Date 1/14/2022   Location Corporate-Yakima   About the Organization Kittitas Interactive Management is a family owned non-profit organization established in 1999. The mission statement of K.I.M is: "Advocating change for a better tomorrow." We provide in-home care, rehabilitation, personal care and community access opportunities for adults with developmental disabilities. We pride ourselves on being open, honest, fun, friendly and involved in the client’s lives. Our services follow the “CHIRPS” Values acronym: Competence, Health & Safety, Integration, Relationships, Power & Choice and Status. We tailor our care to each client’s abilities, wishes and personal choices. By combining our fundamental values with our mission, we seek to earn the right to be viewed as one of the most trusted supported living provider in Washington State. We employ staff that embody empathy and honesty and can promote our core values every day. Sick pay is available for all employees after 90 days of employment. For full time employees, we offer a full benefits package including medical, vision, and dental insurances.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   supervisorUID None Specified  Schedule None Specified  Schedule1 None Specified  This position is currently not accepting applications. To search for an open position, please go to http://KittitasInteractiveManagement.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Training and Program Supervisor (TPS) in Yakima, Washington Posted on: 5/27/2022 [Apply Now] Nurse Delegated Training and Program Supervisor (TPS) in Yakima, Washington Posted on: 5/26/2022 [Apply Now] Training and Program Supervisor (TPS) in Ellensburg, Washington Posted on: 4/12/2022 [Apply Now] Nurse Delegated Training and Program Supervisor (TPS) in Yakima, Washington Posted on: 4/12/2022 [Apply Now] Other Jobs Within 60 Miles Recruiter in Ellensburg, Washington Posted on: 5/10/2022 [Apply Now] Recruiter in Yakima, Washington Posted on: 5/10/2022 [Apply Now] Training and Program Supervisor (TPS) in Ellensburg, Washington Posted on: 4/12/2022 [Apply Now] Nurse Delegated Training and Program Supervisor (TPS) in Yakima, Washington Posted on: 4/12/2022 [Apply Now] Nurse Delegated Training and Program Supervisor (TPS) in Yakima, Washington Posted on: 5/26/2022 [Apply Now]

Click here for technical assistance.