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Title

Customer Service Representative - Sales and Laboratory 

Location Corporate Headquarters  
Full-Time/Part-Time Full-Time  
Salary Range Based on experience  
Shift First  
Scheduled Days Mon - Fri 

Scheduled Hours First shift 

Description

Job Summary:

Responsible for all client services work to include administration of client profiles, sample submissions, and related duties including for selected accounts, overall account management. Assists with sample log-in activities, data entry, mail out and submission of final reports and client information. Is the primary interface between the clients and the laboratory for daily phone interactions and routine daily client requests. This position will forward requests for technical support to the Director of Laboratory Technical Services, the Technical Supervisor as well as other subject matter experts for assistance to clients.

Essential Responsibilities:

  • Oversee Client Master File Maintenance as well as annual Client Profile updates and assist in data entry for all customer laboratory testing information
  • Provide Proactive Customer Service to include overall account management that includes contacting customers via phone, email, video chat and other means.
  • Forwarding of client technical issues to the appropriate individuals
  • Assist in the scheduling of courier pick-ups when necessary
  • Answering daily incoming phone calls and customer requests ensuring customer satisfaction is achieved
  • Provide quotes, where necessary set up zoom meetings and other related testing information to the customer.
  • Awareness of processes, procedures or techniques in accordance with the Food Safety Net Services Methods Manual, Quality Manual, Chemical Hygiene Plan, Safety Manual, and approved laboratory procedures as they relate to the administrative functions of the laboratory
  • Assist in the management of inventory, office supply purchasing and equipment maintenance as it applies to Customer Service
  • Provide assistance to management in client relations, client communications, client literature dispersal (to include special presentations, letters, mail outs, memos, overnight shipping and packets), special arrangements or administrative projects and standard operating procedures.
  • Carry out client requests per instructions and keep appropriate records for billing and management review
  • Perform other duties as assigned

 

SUPERVISION

  • Has no supervisory responsibilities
 
Position Requirements

Education & Experience:

  • One or more years of experience in customer relations to include clerical assistance and MS Office software preferred
  • BS degree in science, business or related field preferred
  • Applied business experience with food related companies desired
  • Laboratory and scientific experience preferred
  • Or equivalent combination of education and experience

Language Skills:

  • Read and comprehend simple instructions, short correspondence, and memos.
  • Write simple correspondence.
  • Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

PHYSICAL DEMANDS

  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
  • Color vision and depth perception
  • Occasionally lift and/or move up to 25 pounds.
  • Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
  • Noise level varies from quiet to loud
  • Temperature varies from hot to cold
  • Interactive and fast-paced team oriented tasks
 
About the Organization Our company offers exciting opportunities for individuals interested in the food safety industry. We welcome individuals who are looking for a dynamic organization that prides itself in its unequivocal excellence in service to its customers and employees.


Our People: We are committed to creating long-term value for our people, supporting their success and satisfaction as our internal customers and team members.


Diversity: We are an Equal Opportunity/Affirmative Action Employer including (but not limited to) Women, Minorities, Protected Veterans, and Individuals with Disabilities.


Benefits: Our company offers an attractive wage and benefit package. Our competitive salary, combined with our insurance and benefits, make us the "logical career choice".


• Progressive 401k Retirement Savings Plan


• Employer Paid Short and Long Term Disability, and Life Insurance


• Group Medical


• Tuition Reimbursement


• Flexible Spending Accounts


• Dental


• Paid Holidays and Time Off


• Many positions which qualify for the company bonus program


 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://FoodSafetyNetServices.appone.com



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