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Help Desk Technician Level 1 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization For over 41 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the under pinning of these focused solutions.  
Description

For over 41 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the under pinning of these focused solutions.

We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators. Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers business environment and objectives before delivering actionable ideas to improve our customers IT infrastructure and user experience.

This job is for you if…

  • You're a tech savvy technician with a background with computer systems, hardware, and software.
  • You have excellent communication skills and a passion for technology.
  • You're interested in a meaningful job at a growing technology company where you'll work with a variety of technology solutions and be appreciated for doing your job well.
  • You want to join a culture that embraces dynamic individuals with a focus on innovation.

A day in the life…

  • Initial point of contact for customers that require technical assistance via phone, email, and instant message
  • Assist end users with diagnosing and troubleshooting issues remotely
  • Accurately document service requests and route to the appropriate support team
  • Work with a variety of clients with a wide range of technology platforms and solutions
  • Interface with vendors for escalations and warranty repairs such as telecom providers and OEMs
  • Recommend process improvements to increase customer satisfaction
 
Position Requirements

What we are looking for…

  • Minimum of an Associates degree in a related field
  • 2 years of related professional experience
  • Proven user account lifecycle management and password reset experience with Microsoft Active Directory, Office 365, and other SaaS based systems
  • Basic Office 365 licensing, multi-factor authentication, and email administration
  • Windows and Mac OS desktop/laptop hardware and operating system troubleshooting and support
  • The ability to install and configure as well as train employees on how to use common applications such as Microsoft Office, web conference, and endpoint security client
  • Windows Server, Active Directory, and VMware ESX fundamental administration and troubleshooting capabilities
  • Foundational networking understanding including LAN and WAN, TCP/IP, wired/wireless access, VPN, and DNS

Core Competencies

  • Effective communication skills both internally and externally
  • Highly organized and detail oriented
  • Efficiently break down problems and quickly identify the correct course of action
  • Passion for learning new technologies
  • Flexibility and willingness to do what it takes to get the job done
  • Experience working within Service Management toolsets a must
  • ITIL knowledge and international experience a plus

What you’ll get…

  • A career with a company where you will be challenged, respected, and valued.
  • A career with a company that’s invested in your personal development, will offer a solid compensation package, and provides a great team environment
  • The people here do their jobs well, care about one another, care about our customers and exercise good ethics and judgement
  • Our team members health and wellness is our priority as well as rewarding them for their hard work.

 
Location Independence  
Req Number INF-22-00002  

This position is currently not accepting applications.

To search for an open position, please go to http://ROLTAAdvizexTechnolgiesLLC.appone.com



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