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Customer Service Representative - ID, AZ, KY, TX, NC, AL, MS, TN 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Job Description

Here at Valor Global, we are all about giving our customers the best solutions! We believe in Speaking the Valor way, "What you say and how you say it matters!" We are designed to invest in our culture and collective capabilities to strengthen our relationships with our customers and with our peers. Our Valor motto is, V for Valiant, A for Active Listening, L for Lasting Impression, O for Ownership, and R for Ready.

This job entails for you to put these core values to the test! You will be responsible for answering calls, handling clients in a polite and calming manner, de-escalating calls, managing several systems at the same time, and leaving notations. You will be handling sensitive data and expected to not disclose confidential information. We are at the forefront of our customer's needs by informing customers of procedures/ protocols; answering questions; providing information and maintaining communication by reporting problems. You will also maintain and improve quality results by adhering to standards and guidelines provided by our Quality Team!  In addition, skills for this job entail; verbal communication, data entry skills, attention to detail, customer focus/ service, professionalism, and people skills. This position also requires patience, the knowledge of how to use a computer efficiently, basic math knowledge, a willingness to learn, and multitasking skills.  Furthermore, this job requires you to be on time and have good attendance at work.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Must have your own equipment (desktop or laptop), Two Screens Valor will not be providing Equipment. No chrome books, MAC books, or tablets of any kind. Preferably hard wired, No cell phone hotspots or Wi-Fi. High-speed internet test will be required during the onboarding process to ensure you are set up for success. (Speedtest.net) Windows 10, speed over 20 mpbs (change to 45+mpbs. This need to be checked by IT, we have a ton of internet issues), ram 8 GB and hard drive at least 100 GB.USB headset Required.

THIS POSITION IS REMOTE BUT YOU MUST BE LOCATED IN ARIZONA.

IDEAL CANDIDATES POSSESS:

Strong attention to detail

Can navigate multiple applications and research solutions with ease

Strong verbal and written communication skills

Are you a problem solver who can patiently listen to, understand, and address complex customer issues?

Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.

Perform in a fast-paced environment

Active listening skills to understand needs of clients and problem resolution skills.

Skill in timely follow-up on unresolved conflicts Ability to apply basic mathematical skills to determine public assistance eligibility.

Personal sense of motivation and a results-driven mindset  

Ability to be a strong team player

Strong comfort level with navigating multiple monitors and programs simultaneously

Pass background check

Knowledge of government office etiquette is a huge PLUS!

Must be able to function well under pressure

 
Position Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Resolves customer inquiries and questions

Records and verifies names, addresses, and specific feedback of customers to maintain an accurate customer list  database with the ability to educate on customer specific information

Data entry into multiple CRM systems

Educate on customer specific information

May be required to work overtime to support the needs of business

Must have a quiet workplace with no distractions

EDUCATION AND EXPERIENCE:

High school diploma or equivalent

Proficient in computer applications

Minimum 1 year customer service experience (which includes a Min. of 6 months call center experience)

Data entry and typing skills

Knowledge of customer service principles and practices

KEY COMPETENCIES:

Excellent verbal and written communication skills

Listening skills (with the ability to learn virtually)

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Judgment

Adaptability

Team work

Quick learner

Job Type: Full-time

COVID-19 considerations:
Masks are required when on-site and temperature will be taken prior to entry.

 
Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Customer Service Representative  
Location BYOD  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

This position is currently not accepting applications.

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