Job Description
Here at Valor Global, we are all about giving our customers the best solutions! We believe in Speaking the Valor way, "What you say and how you say it matters!" We are designed to invest in our culture and collective capabilities to strengthen our relationships with our customers and with our peers. Our Valor motto is, V for Valiant, A for Active Listening, L for Lasting Impression, O for Ownership, and R for Ready.
This job entails for you to put these core values to the test! You will be responsible for answering calls, handling clients in a polite and calming manner, de-escalating calls, managing several systems at the same time, and leaving notations. You will be handling sensitive data and expected to not disclose confidential information. We are at the forefront of our customer's needs by informing customers of procedures/ protocols; answering questions; providing information and maintaining communication by reporting problems. You will also maintain and improve quality results by adhering to standards and guidelines provided by our Quality Team! In addition, skills for this job entail; verbal communication, data entry skills, attention to detail, customer focus/ service, professionalism, and people skills. This position also requires patience, the knowledge of how to use a computer efficiently, basic math knowledge, a willingness to learn, and multitasking skills. Furthermore, this job requires you to be on time and have good attendance at work.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Must have your own equipment (desktop or laptop), Two Screens Valor will not be providing Equipment. No chrome books, MAC books, or tablets of any kind. Preferably hard wired, No cell phone hotspots or Wi-Fi. High-speed internet test will be required during the onboarding process to ensure you are set up for success. (Speedtest.net) Windows 10, speed over 20 mpbs (change to 45+mpbs. This need to be checked by IT, we have a ton of internet issues), ram 8 GB and hard drive at least 100 GB.USB headset Required.
THIS POSITION IS REMOTE BUT YOU MUST BE LOCATED IN ARIZONA.
IDEAL CANDIDATES POSSESS:
Strong attention to detail
Can navigate multiple applications and research solutions with ease
Strong verbal and written communication skills
Are you a problem solver who can patiently listen to, understand, and address complex customer issues?
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
Perform in a fast-paced environment
Active listening skills to understand needs of clients and problem resolution skills.
Skill in timely follow-up on unresolved conflicts Ability to apply basic mathematical skills to determine public assistance eligibility.
Personal sense of motivation and a results-driven mindset
Ability to be a strong team player
Strong comfort level with navigating multiple monitors and programs simultaneously
Pass background check
Knowledge of government office etiquette is a huge PLUS!
Must be able to function well under pressure
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