Educational and experience requirements include:
High school diploma or GED required
Relevant experience with telephone answering skills
Basic knowledge of banking customer service principles and processes
Strong interpersonal skills including verbal communication and listening skills
Strong computer and banking software experience
Proven ability to stay current with and comply with banking and lending regulations
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee:
Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone,
and computer printer. Must be able to remain in a stationary position 80% of the time.
Is required to have close visual acuity to perform an activity such as, viewing a computer terminal and determine
the accuracy, neatness, and thoroughness of work assigned to self and staff.
Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to
other employees and customers accurately.
Must be able to receive detailed information through oral communication.
The noise level in the work environment is usually low to moderate.
Position is considered sedentary and may require employee to lift up to 10 pounds.
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