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Operations Supervisor 

About the Organization First Advantage is the world's largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.

Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

First Advantage is currently seeking an Operations Supervisor. This position ensures the operational processes are functioning properly to meet specific client obligations for turnaround time, productivity and quality. This position interfaces across departmental functions and drives the achievement of service level agreements through prioritizing and monitoring fulfillment.  Trains, coaches and mentors staff as needed to successfully meet and exceed customer expectations. This position takes a leadership role in the organization and manages specific account requirements, operational costs, evaluations and progressive discipline.

Essential Duties and Responsibilities:

  • Manage workflows to ensure turnaround times are being met daily

  • Manage tracking metrics to determine productivity benchmarks are being met

  • Manage quality program to drive accuracy and analyze errors for improvement

  • Manage direct reports including hiring, performance reviews, absence management, terminations

  • Report KPI performance to manager and make recommendations for action to improve operation

  • Ensure functional delivery areas are performing to required service levels for responsiveness and fulfillment

Position Requirements


BA/BS preferred


5 years supervisory experience required. 6-10 years preferred. Experience managing a data entry or quality assurance team is preferred. Experience in transportation industry or knowledge of vehicle compliance requirements a plus

Condition of Employment: Must provide proof of COVID-19 vaccine

Other Knowledge, Skills, Abilities or Certifications:

  • Experience compiling and analyzing data for business consumption

  • Strong analytical skills and desire to bring change management processes to organization

  • Excellent Excel skills for data manipulation and presentation

  • Good understanding of production and workflow management.
  • Outstanding communication ability (written and verbal).
  • Understanding of quality standards
  • Experience in reporting on key metrics
  • Proficient in MS Office
  • Attention to detail
  • Strong decision-making skills
  • Result driven
  • Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines

Physical Requirements:
This role is largely a sedentary in nature. The role requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.

Supervisory Responsibilities:
Role includes the management of a team including hiring/firing, approving time records, performance management, team member development, providing coaching and feedback, training, and resolving complaints/issues. Number of direct and indirect report could include up to 10 team members.

Working Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, calculators, filing cabinets and fax machines

Full-Time/Part-Time Full-Time  
Position Operations Supervisor  
Req Number OPE-22-00003  
Open Date 1/11/2022  
Location Fishers Office  

This position is currently not accepting applications.

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