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ATM Processor  


General Accountability

The primary purpose of this position is to assist Allegacy Federal Credit Union in living out its mission, “to help you make smart financial choices” and support the expected behaviors of the Synergy culture.  To achieve this goal the employee must provide outstanding service to both internal and external members. In addition, this position will processing ATM deposits on a daily basis, handling multiple tasks which requires a high degree of organizational skills. This individual will provide excellent customer service and assist members with all their ATM related issues.

Nature and Scope

Roving ATM Processor will report to the Operations Support Manager for on-going assignments.  This position will be the initial contact for all ATM related issues and work with Loomis Fargo directly to ensure proficiency with this process.

Specific Accountabilities

  • Deliver outstanding service to both internal and external service that meets or exceeds our Service Promises.
    • We promise to treat you with the respect deserving of a team member.
    • We promise to find ways to offer simplicity and convenience.
    • We promise to recognize your needs and recommend innovative solutions.
    • We promise to ensure the security of financial information.
    • We promise to take ownership of your request.
    • We promise to express our appreciation for the opportunity to serve you.
  • Completion of all required compliance training to include BSA.
  • Meet or exceed established service goals.
  • Ensure thorough understanding of expectations and consistently exhibit Synergy Wheel behaviors.
  • Process daily ATM deposits.
  • Process end of balancing check balancing for Federal Reserve.
  • Work directly with Security Department on all account abuse cases.
  • Assist members with ATM disputes.
  • Work with Visa Department on issuing/blocking ATM cards.
  • Ability and willingness to rotate among all financial centers.
  • Provide quality member service as Roving ATM Processor with a high degree of accuracy.
  • Maintain confidentiality in respect to member’s accounts.

Knowledge, Skills and Abilities

  • Ability to process ATM deposits.
  • Ability to discuss AFCU products and services.
  • Demonstrate strong interpersonal skills, with abilities to handle complaints and problems.
  • Demonstrated successful sales performance.
  • Ability to diffuse anger quickly and effectively.
  • Ability to handle conflicts in a professional manner.
Position Requirements

Education and Experience

  • Experienced in operating on line computer terminal with PC experience.
  • Two years experience in a financial center.
  • Demonstrate a general working knowledge of all financial services, teller activities and financial center operations.
Full-Time/Part-Time Full-Time  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Location Allegacy Federal Credit Union - Headquarters  
About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Pay Grade

This position is currently not accepting applications.

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