Web Services Account Coordinator
Asheville, NC
Who We Are
HomeGauge® provides the home inspection software and Internet tools inspectors need to best serve their clients. Using our software and cloud-based services, residential and commercial inspectors provide their clients with comprehensive digital reports on the condition of the inspected property. Reports can be delivered onsite or in an interactive format via our secure online portal. HomeGauge® is the leading solution for inspectors to conduct, manage, and grow their business.
Position Description
The Web Services team provides website hosting and SEO (search engine optimization) services for over 1100 home inspection websites. The Web Services Account Coordinator is a client-facing position supporting numerous accounts that require careful organization and attention to detail.
As a successful contributor to the Web Services team, your duties will include setting up new clients in the SEO program for each cycle, assigning blog topics, and placing content orders weekly for inspectors in SEO. This position also assists our Project Managers with new website builds by handling client/contractor billing, answering sales calls, and offering additional support to the Web Services team as directed.
Responsibilities
- Send terms of service and welcome emails to new website sales and SEO clients
- Set up Google Reviews time-released messages with client-verified Google business listing
- Assign blog topics for inspectors based on their services, location, and time of year
- Place orders for assigned blogs through external content sources
- Answer incoming phone calls and respond to emails from Web Services clients
- Follow up with clients about past due payments
- Coordinate with Accounts Payable for contractor invoices
- Website sales emails and phone calls
- SEO sales emails and phone calls
- Miscellaneous other account-related tasks to support Project Managers and SEO Team
What You'll Need
- Excellent written and verbal communication skills
- Excellent organization skills
- Superior customer service skills (via phone and email)
- Proficiency using Google Drive
- Ability to multi-task and manage priorities in a fast-paced environment
- Initiative to improve and streamline processes
- Ability to think creatively and strategically to identify and resolve problems
- Basic to intermediate knowledge of WordPress, SEO tactics, and website design
Who You Are
- Confident and able to work independently while meeting daily deadlines
- Team player who communicates well with team members and other departments
- Self-accountable and willing to contribute to the overall success of the team and company
- Friendly and personable to clients and coworkers
- Graceful and patient in supporting a diverse client base across the US and Canada
- Innovative thinker and intuitive learner eager to stay current on the evolving world of SEO, web technologies, web design, and user experience
What You'll Get
- Ownership and challenge in your work
- Collaborate with intelligent and highly skilled coworkers
- Competitive compensation
- Excellent benefits, including health, dental, vision, disability, 401(k), and life insurance
- Generous paid time off policy including paid parental leave
- Remote work flexibility
- Company Culture that is Committed to Work-Life Balance for every employee
- Casual office environment with a startup feel
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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