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Director of Human Resources  


Job Summary:

Under the general direction of the Chief Operating Officer, the Human Resources Director is responsible for providing leadership in developing and executing the human resources strategy in support of the overall business plan and strategic direction of the organization.


  • Establish and implement HR initiatives that effectively communicate and support the mission, vision, values and overall business objectives of NBCC and its affiliates
  • Function as a business advisor to the executive/senior management of NBCC when human resource-related factors are involved
  • Provide guidance to leaders and the entire management team regarding established laws, policies, and practices
  • Provide advice, guidance and information regarding employee relation matters to leadership to support decision making. Investigate and take appropriate action to positively resolve workplace conflicts and problems
  • Oversee the compensation and benefits programs to ensure motivation, incentives and rewards for effective performance and attract the best available talent in the industry
  • Manage talent including recruitment, selection, leadership development, employee development and training, performance management and succession planning
  • Reinforce a service-oriented culture focused on employee engagement, quality, service excellence, and fiscal responsibility
  • Develop and implement HR related policies and procedures
  • Maintain comprehensive files, to include periodic audits


Supervisory Responsibilities (if applicable):

  • Interviewing, hiring, and training employees
  • Planning, assigning, and directing work
  • Appraising performance; rewarding and disciplining employees if appropriate
  • Addressing complaints and resolving problems


Required Skills/Abilities:

  • Comprehensive technical knowledge of HR practices (recruiting, compensation, benefits administration, HRIS, employee relations, training, employment regulations, risk analysis)
  • Demonstrated ability to exercise high level of confidentiality and professionalism in all settings and with sensitive information
  • Proven consultative, coaching, and persuasive skills with every level of internal and external customer, including executive and senior management, and the ability to develop solutions that fit the needs of the organization
  • Ability to partner and work effectively with senior leaders to integrate HR best practices and diversity, equity, and inclusion initiatives into NBCC culture
  • Solid strategic thinker with demonstrated ability to drive execution and results collaboratively
  • Strong business and financial acumen and demonstrated comfort in interpreting data
  • Strong knowledge base of health and welfare plans, including applicable laws
  • Excellent understanding of HR trends and appropriate employment regulations
  • Ability to analyze and think strategically organization-wide to react to changing business conditions; results-driven mindset and record of successful execution against goals
  • Experience in coaching and influencing businesses to define, develop, and drive organizational effectiveness and talent strategies that positively impact business goals
  • Utilize sound judgment, reliable rationale and common sense
  • Ability to effectively communicate ideas and data to senior management. Effective in a variety of presentation settings, from one-on-one and small groups to review committees and senior management
  • Proficiency in Microsoft Office: Outlook, Word, PowerPoint, and Excel; Experience with HR software, Ascentis preferred
  • Ability to work with minimal supervision and deal effectively with all levels of employees and management
  • Ability to multitask and prioritize effectively
  • Organized and detail oriented
  • Strong customer service orientation
  • Ability to work from home and effectively utilize tools to lead and communicate with the organization



  • Human Resources Management – The knowledge of principles, practices and functions of human resources management.
  • Communication - Ability to listen to others, process information, and communicate effectively. Ability to effectively communicate ideas and data to senior management. Effective in a variety of presentation settings, from one-on-one and small groups to review committees and senior management.
  • Ethical Practice – Ability to integrate core values, integrity, accountability throughout all organizational and business practices.
  • Leadership & Navigation – Ability to instill trust, provide direction, and delegate responsibility. Ability to direct and contribute to initiatives and processes within the organization.
  • Business Acumen – Ability to understand and apply information to contribute to the organization’s strategic plan.
  • Adaptability - Ability to adjust to circumstances and think creatively.
  • Consultation – Ability to provide guidance to the organization.
  • Critical Evaluation – Ability to interpret information to make business decisions and recommendations.
  • Relationship Management – Ability to manage interactions to provide service and support to the organization.
  • Task Management – Ability to work efficiently and competently.
  • Developing Others – Ability to cultivate individual talent and successfully motivate others.
Position Requirements

Education and Experience:

  • Bachelors’ degree in Human Resources, Business Administration, related field or equivalent experience required, Masters a plus.
  • 10 years of progressive experience in HR, with at least 5 years direct management responsibility.
  • SHPR or SHRM Senior Certified Professional or Certified Professional a plus


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually quiet


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to work remotely when necessary.


Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 1/10/2022  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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