Share Email Opening Title Customer Service Representative (Healthcare related)  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Customer Service Representative (Healthcare Related) Valor Global is currently looking full-time on-site inbound and outbound customer service representatives working with Medical and Dental facilities. PRIMARY RESPONSIBILITIES: ˇ Taking inbound calls to assist patients calling to schedule appointments and routing pertinent information to the office staff in their EMR software ˇ Making outbound calls to schedule existing patients who are due for services SKILLS: ˇ Must have active listening skills, friendly voice, and good phone skills with excellent written and verbal communication to effectively interact with patients and relay pertinent information to other teams ˇ Must have attention to detail with ability to manage time efficiently while navigating computer system ˇ Must be patient orientated and have the ability to adapt/respond to different scenarios ˇ Must have dependable/reliable work habits including meeting attendance/tardiness guidelines JOB DUTIES: ˇ Assist patients by accommodating their requests to schedule appointments or relay medical information to the appropriate medical team ˇ Navigate EMR software system simultaneously ˇ Document, without errors, in computerized medical chart as needed ˇ Ability to arrive on time and work assigned schedule ˇ Perform other tasks as trained and assigned ˇ Maintain HIPPA Compliance at all times BENEFITS: ˇ Health Insurance ˇ Dental Insurance ˇ Vision insurance ˇ Life Insurance ˇ Paid Time Off HOURS OF OPERATION/LOCATION Some flexibility in start and end times SALARY: Starting pay $15.00 per hour (higher for Spanish bilingual)   Position Requirements PREFERRED EXPERIENCE: · Medical/Dental patient scheduling / Medical Assistant · Front Desk / Call Center experience · EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously · Spanish bilingual a plus   Full-Time/Part-Time Full-Time and/or Part-Time   Rate of Pay   Position Customer Service Representative (Healthcare related)   Location Scottsdale   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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