Share Email Opening Title Customer Service Representative  Description Job Title: Customer Service Representative Department: Retail/Customer Support Center Reports to: Customer Support Center Chat Team Lead FLSA Status: Regular - Non-Exempt Salary: $14.00/hour Location: Clearwater, FL    Role Summary: We are a primarily inbound contact center looking for a Customer Service Representative to assist Medical Marijuana Patients within the state of Florida. The Chat Representative’s primary responsibility is to answer questions and place orders on behalf of patients who elect to contact the Customer Support Center. The Chat Representative will be trained to provide the highest level of service to the patients in any situation. The Medical Marijuana industry is rapidly growing, and Trulieve is focused on consistently expanding across the country to meet industry needs. This entry-level role is the gateway to many other roles that are created as the company continues to flourish.   Key Duties and Responsibilities: Provide superior customer satisfaction through a variety of platforms. Arranging the pick-up/delivery of orders Navigate the company’s system used to communicate with patients Follow the daily schedule provided by WorkForce Management Have a general understanding of products the company provides to patients A general understanding of dispensary procedures for interacting with patients Identifying patient needs and providing solutions based on policy Working with leadership to clarify patient concerns Using the internal sales system to research a patient purchase or interaction history     Requirements   SKILLS AND QUALIFICATIONS: The ability to handle interactions with patients who use our products to treat disabilities or chronic illness Strong customer service skills Efficiency in use of various computer systems Flexible and adaptable to change Act in accordance to company and industry standards and procedures Exceptional decision making and problem-solving skills Dependable and flexibility with schedule. ADDITIONAL MINIMUM QUALIFICATIONS: Must be a minimum of 21 years of age High school diploma or equivalent education required Must successfully complete a comprehensive background screening REQUIRED EXPERIENCE: At least 6 months experience in Customer Service At least 6 months experience in Contact Center preferred WORK SCHEDULE: 40+ hours weekly with flexible hours depending on department needs. Must be available to work evenings, weekends, and occasional holidays Equal Opportunity Employer - Trulieve Supports a Drug Free Workplace   Position Requirements   Full-Time/Part-Time Full-Time   Shift Various Shifts   Level 2 Background check required   Position Customer Service Representative   Division Trulieve, INC   Close Date   Post Internal Days 0   Number of Openings 30   Number Filled 22   Exempt/Non-Exempt Non-Exempt   Req Number CAL-22-00001   Open Date 4/29/2022   Location Call Center   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://TrulieveInc.appone.com

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