KEY DUTIES AND RESPONSIBILITIES • Assist the Store Manager in planning and implementing strategies to drive service standards and positive sales results • Maintain an ultimate patient experience environment by leading and coaching teams to company service standards • Oversee the daily operations of the store, including opening and closing procedures, meeting company standards, and ensuring all SOPs are being followed • Train and develop patient consultants, ensuring all Patient Consultants are knowledgeable on all company products • Oversee store showroom operations, monitoring consultant interactions with patients, and ensuring proper verbiage is being used • Monitor register sales and complete required cash drops throughout each shift, ensuring cash registers do not go above $2300 • Audit completed transactions, ensuring patients have been dispensed the correct milligrams under the correct route of administration per DOH guidelines • Monitor walk-in queues within Viridian POS system; ensure timely processing and identify opportunities by communicating with the team on issues, concerns and updates • Maintain knowledge of loss prevention policies and procedures • Maintain good working relationships with other store operating areas as needed, assist with patient return process, and product availability spreadsheet SKILLS AND QUALIFICATIONS • Associates degree preferred, two years related experience and/or training or equivalent combination of education and experience • Must have prior cash handling experience • Management experience, preferably in retail and/or customer service area • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion • Highly motivated, confident, high-energy; flexible and adaptable to changing priorities • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels • Strong attention to detail; time-management, prioritization and organizational skills • Must possess the ability to train, develop and evaluate a patient consultant team • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form • Must be computer literate ADDITIONAL MINIMUM QUALIFICATIONS • Must possess a valid driver’s license and a clear driving record • Must be able to pass a level 1 and level 2 background check and drug screening • Must be at least 21 years of age • Must possess the mental and physical capacities necessary to perform the job duties PHYSICAL REQUIREMENTS • Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance • Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks • Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions • Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise) WORK SCHEDULE: 40+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends and holidays. Equal Opportunity Employer?Trulieve Supports a Drug Free Workplace |