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Sr. Verifications Specialist 

About the Organization First Advantage is the world's largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.

Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Job Description:

The Sr Verifications Specialist will provide administrative support services to our U.S. Verifications Unit via efforts to obtain verifications on non-criminal related background elements. Elemental data consists of employment history, professional licensures, educational degrees, DOT compliance, etc. The Sr Verifications Specialist will ensure that their work is completed in accordance with the established FADV policies, procedures and standards. The Sr Verifications Specialist will support their manager, as well as other members of the team, with the implementation of process improvement initiatives when needed. Annually and as required, the Sr Verifications Specialist will establish individual goals and objectives which will cascade from senior executive leadership goals. This role requires a low to moderate level of operations sophistication, preferably in call center and/or production environments. Organizational skills, “customer/client service first” mindset, attention to speed and quality, as well as problem solving and executing with urgency (often within short-time frames) are key components for success the candidate in this role.

Position Requirements

High School diploma or equivalent required; Associates degree or Bachelor’s degree preferred

Minimum of 3 to 5 years of work experience required, preferably in a call center or related role and/or with responsibilities verifying facts and data; At least 3 years of FADV systems experience strongly preferred; demonstrated ability to perform repetitive tasks with a very high level of accuracy is strongly preferred; PBSA Basic Certificate is a plus

Other Knowledge, Skills, Abilities or Certifications:

  • Excellent communication skills (presentation, written, verbal) and reading comprehension
  • High quality telephone etiquette
  • Adaptable, flexible and organized
  • Adept team player and collaborator who can serve as a mentor for Verifications Specialists
  • Expert with MS Office Suite, most notably with Excel
  • Rigorous attention to detail and consistently demonstrates good judgment
  • Commitment to customer service in all business interactions

Physical Requirements:
This role is largely a sedentary in nature. The role requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.

Working Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, digital phones, smart phones, webcams, photocopiers, scanners, calculators, filing cabinets and fax machines.

Full-Time/Part-Time Full-Time  
Position Senior Verifications Specialist (IR team)  
Req Number OPE-22-00001  
Open Date 1/4/2022  
Location Remote  

This position is currently not accepting applications.

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