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Title

Guest Relations Assistant Manager 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.



Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.



In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

Position Objective: Supports the Museum’s mission by being a key member of the management team responsible for maintaining a positive and proactive work environment and delivering an exemplary level of service to all visitors. Areas of focus will be assigned and can include front desk, concierge, rangers, train operations, volunteers, first aid and other administrative responsibilities. A successful candidate is a natural leader with a keen interest in working with the public, works efficiently, and enthusiastically in a high-volume environment, and demonstrates flexibility for optimal learning and team support.

Responsibilities:

  • Support Guest Relations Management Team in all guest operations to provide a quality visitor experience, excellent service and ensuring a safe, clean, welcoming environment.
  • Lead Guest Relations Associates in assigned area which can include admissions, rangers, reservations, train drivers, volunteers.
  • Establish effective training, policy and communications processes and documentation for staff that emphasizes exemplary service to every visitor, and attention to detail.
  • Ensure consistency for guest interactions with accurate information concerning prices, programs, and other Museum events and opportunities.
  • Manage time between administrative tasks and on-stage tasks to allow for a proper balance of workload while meeting established deadlines.
  • Act as Manager on Duty on weekly rotation. This includes supervision of all front-line staff; resolving/deescalating visitor problems or complaints; responding to emergencies as primary coordinator; opening and closing procedures with accurate cash drawer set ups, reconciliations, deposit preparation.
  • Work with Guest Relations Management Team to ensure adequate staffing for entire department to meet peak operation needs; fill in for various front-line roles when needed.
  • Foster a positive staff culture and work environment.
  • Be cross-trained in all Guest Relations roles including admissions, ranger, parking and group check-in. This means you may work outdoors in all weather conditions.
  • Oversight for maintaining adequate supplies and materials for Guest Relations operations.
  • Transport guests and staff in golf cart and museum road vehicles as needed
  • Other duties as assigned
 
Position Requirements

Vaccination Mandate Policy: The Museum of Life and Science maintains a strong commitment to maintaining a safe and healthy environment for Museum guests, staff, volunteers, and animals. As part of this commitment, vaccination against the Covid-19 virus is required as a condition of employment. If there is a religious or medical reason preventing you from receiving a vaccination, and you have been offered a position at the Museum, you may request an exemption.

  • College degree or 4+ years’ experience in relevant field with a strong customer service background
  • 2+ years in museum or visitor park experience preferred
  • Leadership/management experience is a must
  • Excellent communication skills – verbal and written
  • Strong interpersonal skills including the ability to work collaboratively and with diverse populations
  • Exceptional attention to detail with a high level of organization
  • Ability to work under pressure with a positive attitude and creative problem-solving skills
  • Good at multi-tasking and planning/logistics
  • Experience with point of sale systems, ability to accurately handle and reconcile cash and credit card transactions
  • Ability to respond appropriately to emergencies with provided training
  • Strong computer and Microsoft Office skills
  • Able to work a flexible schedule including one weekend day weekly, at least one full weekend a month, and occasional evenings
  • Physically able to be on one’s feet for up to 8+ hours and travel distances of up to 1.5 miles on variable terrain
  • Able to lift 30 lbs.
  • Valid driver’s license
  • Able to pass background check prior to employment

Desired:

  • CPR/First aid certification
  • Conversational Spanish a plus
  • Coursework or experience in Math, Science, Environmental Education, Wildlife, Museum Studies or similar field
  • Supervisory or lead experience
  • 2+ years in museum or visitor park experience
 
Shift Days  
Pay Range $18.00/hr  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
 
Category Guest Services  

This position is currently not accepting applications.

To search for an open position, please go to http://NorthCarolinaMuseumofLifeandScience.appone.com



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