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Title

Smart Home Service Technician (Remote) 

Position Smart Home Service Technician (Remote)  
Category Production  
Description

Immediate opportunity for experienced smart home technnicians to help us provide superior client service. Sight & Sound Systems, Inc. is a premier custom smart home system provider in the Washington, DC area. We are looking for the right candidate to provide remote service for our clients.

 
Responsibilities
  • View and respond to service requests in proprietary web-based portal
  • Record details of client interactions and service activities in the client account online
  • Communicate with clients via phone and email to troubleshoot service concerns with audio/video, security alarm, and related low voltage systems
  • Maintain a positive attitude when working with clients, regardless of their level of experience with technology
  • Work with onsite staff to assist in programming or troubleshooting
  • Find sales opportunities and work with Sales Teams to ensure opportunities are recorded when discovered
  • Work with different departments to ensure processes are completed as needed for return authorizations, warranty repairs, and extended warranty claims
 

Minimum Requirements
  • Control 4 home automation experience and certification
  • Home technology systems installation and troubleshooting experience
  • Knowledge of how Audio/Video systems are typically connected
  • Networking experience, especially in relation to Audio/Video systems
  • Wi-Fi network knowledge, in relation to how system can be adjusted or expanded to fit client needs
  • Ability to work with and explain complex systems to clients
  • Working in a team environment with multiple contacts for different systems
  • Ability to document and keep client records and information on service tickets and client files
  • Self-motivated and flexible to support client time frames and team needs
  • Knowledge of interworking of Security Systems; Qolsys, Interlogix
  • Alarm.com experience
 

Preferred Qualifications None Specified 

Compensation and Benefits Package None Specified 

Compensation Rate  
Location Sight & Sound Systems Headquarters  
Division Sight and Sound Systems, Inc.  
Full-Time/Part-Time Full-Time and/or Part-Time  
Relocation Assistance?  
About the Organization Established in 1994, Sight & Sound Systems designs and installs quality residential and commercial entertainment and other electronic systems. We serve the Washington, DC metropolitan area from our headquarters in Sterling, VA. We are passionate about helping our clients enhance the value and enjoyment of their homes or businesses. Our work environment is collaborative and family-oriented. We offer competitive pay and benefits.  
Company Web Site https://sightandsoundsystems.com  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Req Number PRO-21-00003  

This position is currently accepting applications.

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