Job Summary:
The Administrative Assistant for Stakeholder Services performs day-to-day administrative tasks, responds to daily communication, prepares stakeholder services documentation and correspondence, and provides support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures.
Duties/Responsibilities:
• Provides administrative support for the Stakeholder Services Manager.
• Supports the Stakeholder Services functions in accordance with established departmental processes.
• Receives and forwards communications (e.g., telephone calls, faxes, emails) appropriately on a daily basis.
• Performs day-to-day administrative tasks, such as processing transcripts, maintaining files, and drafting and typing correspondence.
• Processes and prepares certificates and other departmental communications for distribution.
• Scans files and documents for electronic upload and storage and keeps records of items stored and saved.
• Manages electronic and hard copy files, ensuring that both are current and maintained consistent with established departmental processes, including database and spreadsheet management.
• Assists with call center queue.
• Performs other duties as assigned by the Certification and Credentialing Department.
Supervisory Responsibilities (if applicable):
• None.
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