Share Email Opening Apply Now

Administrative Assistant 


Job Summary:

The Administrative Assistant for Stakeholder Services performs day-to-day administrative tasks, responds to daily communication, prepares stakeholder services documentation and correspondence, and provides support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures.


• Provides administrative support for the Stakeholder Services Manager.

• Supports the Stakeholder Services functions in accordance with established departmental processes.

• Receives and forwards communications (e.g., telephone calls, faxes, emails) appropriately on a daily basis.

• Performs day-to-day administrative tasks, such as processing transcripts, maintaining files, and drafting and typing correspondence.

• Processes and prepares certificates and other departmental communications for distribution.

• Scans files and documents for electronic upload and storage and keeps records of items stored and saved.

• Manages electronic and hard copy files, ensuring that both are current and maintained consistent with established departmental processes, including database and spreadsheet management.

• Assists with call center queue.

• Performs other duties as assigned by the Certification and Credentialing Department.

Supervisory Responsibilities (if applicable):

• None.

Position Requirements

Education and Experience:

• High school diploma required; associate degree preferred

• Five (5) years’ experience required

Required Skills/Abilities:

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and to delegate them when appropriate

• Ability to function well in a high-paced and at times stressful environment

• Proficient with Microsoft Office Suite or related software

• Ability to work from home if necessary


• Adaptability

• Attention to Detail

• Critical Thinking

• Collaboration

• Communication Skills

• Customer Focus

• Professionalism

• Flexibility

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• May need to be able to work from home for an extended period of time.

Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 12/23/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

Apply Now


Other Jobs Within Same Category
-- None found --

Other Jobs Within 60 Miles
-- None found --


Click here for technical assistance.