The Administrative Assistant for Stakeholder Services performs day-to-day administrative tasks, responds to daily communication, prepares stakeholder services documentation and correspondence, and provides support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures.
• Provides administrative support for the Stakeholder Services Manager.
• Supports the Stakeholder Services functions in accordance with established departmental processes.
• Receives and forwards communications (e.g., telephone calls, faxes, emails) appropriately on a daily basis.
• Performs day-to-day administrative tasks, such as processing transcripts, maintaining files, and drafting and typing correspondence.
• Processes and prepares certificates and other departmental communications for distribution.
• Scans files and documents for electronic upload and storage and keeps records of items stored and saved.
• Manages electronic and hard copy files, ensuring that both are current and maintained consistent with established departmental processes, including database and spreadsheet management.
• Assists with call center queue.
• Performs other duties as assigned by the Certification and Credentialing Department.
Supervisory Responsibilities (if applicable):
Education and Experience:
• High school diploma required; associate degree preferred
• Five (5) years’ experience required
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Ability to work from home if necessary
• Attention to Detail
• Critical Thinking
• Communication Skills
• Customer Focus
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• May need to be able to work from home for an extended period of time.
This position is currently accepting applications.